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Wall Connector Performance Email

BlueMY

Member
Jun 9, 2020
44
23
Maryland
Has anyone received an email like the one below? It is from [email protected]. Not sure if it is a scam. I am going to look into it next week.

My charger might not be acting right. It seemed to take 2-3 hours longer to charge the other night. Since then, all seems to be fine.

————————————-

We’ve identified your Wall Connector with TSN ending in XXXXX as not operating to Tesla standards and would like to proactively replace the unit for you. Until you do this swap, you can continue to use your Wall Connector as you have been doing. So we can continue, please reply with the best shipping address to send a new unit to.

Once we process a replacement you’ll begin to start receiving some e-mail updates, first with a return label and others with shipping/tracking info.
 

TBrownTX

Member
Dec 25, 2020
831
925
Dallas, TX
Has anyone received an email like the one below? It is from [email protected]. Not sure if it is a scam. I am going to look into it next week.

My charger might not be acting right. It seemed to take 2-3 hours longer to charge the other night. Since then, all seems to be fine.

————————————-

We’ve identified your Wall Connector with TSN ending in XXXXX as not operating to Tesla standards and would like to proactively replace the unit for you. Until you do this swap, you can continue to use your Wall Connector as you have been doing. So we can continue, please reply with the best shipping address to send a new unit to.

Once we process a replacement you’ll begin to start receiving some e-mail updates, first with a return label and others with shipping/tracking info.

Did they get the serial number right? If so, probably legit (who else would have it). Also make sure the reply-to address matches the display name.

Tim
 
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BlueMY

Member
Jun 9, 2020
44
23
Maryland
I confirmed it was not a scam.

Since then, I have noticed my charger performance is lousy - charging very slowly sometimes and stopping sometimes. There is no indication of the cause.

In any event,Tesla is sending me a replacement. Of course, they are sending it by pony express so I wait. If Amazon shipped this slowly, they would be out of business.
 
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Reactions: TBrownTX

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