After scanning the QR code for my Tesla Wall Connector and selecting connect to the Internet I get the message "checking the quality of your Internet connection", then it asks if I want to "always connect " which I select, then it gives me the message "connected without Internet". After I go through this process I lose Internet connection on my phone which I have to do a network reset to reestablish it. I've also tried manually connecting the Wall Connector by attempting to add it to the network, but I always get the same result, "connected without Internet ".Both of these methods are prefaced with pushing the button on the chargers handle for at least 5 seconds to initiate it's WiFi signal. Any suggestions would be much appreciated!
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Wall Connector will not connect to Internet
- Thread starter mjnicho1
- Start date
You need to enable airplane mode on your phone, then enable wifi with the qr code, and then browse to http://192.168.92.1 on your phone(see page 22 of the manual for a convenient QR code for that). This should get you to the HPWC configuration webpage.
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IF you are using an iPhone try turning off Private Relay if you have it toggled on.
From Setting>your name>iCloud>Private Relay (Beta)>Toggle this off until you get the set up on your wall connector done.
I have had to do this a few items I put on my network, such as my MyQ garage door opener.
From Setting>your name>iCloud>Private Relay (Beta)>Toggle this off until you get the set up on your wall connector done.
I have had to do this a few items I put on my network, such as my MyQ garage door opener.
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I just talked with Tesla and they said that the phone internet disconnect is normal when the phone connects to the wall connector it switches off the internet to make the WiFi connection. But you can still connect to Tesla's IP address 192.168.92.1 without typing in the http:// preface to get the current status of your wall connector like the voltage, amperage, and whether it's active or not. Tesla did verify that the wall connector is active on their end, so I guess I'm good to go as far as being able to get periodic firmware updates.
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I got my Gen3 WC installed , took several trials and helps from current owners in this forum to get it connected to home Wifi
Once in a while , my Android-based phone jumps from home Wifi network to TeslaWallConnector network. So I turn off the "Auto reconnect" of Tesla network
(1) is that the ONLY solution?
(2) Do I have to set "Auto reconnect" of Tesla network on all the time? what does it do
Bear with me. I am in the learning curves
Thanks guys/girls
Once in a while , my Android-based phone jumps from home Wifi network to TeslaWallConnector network. So I turn off the "Auto reconnect" of Tesla network
(1) is that the ONLY solution?
(2) Do I have to set "Auto reconnect" of Tesla network on all the time? what does it do
Bear with me. I am in the learning curves
Thanks guys/girls
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You dont need "auto reconnect" to the tesla wall connector network on, on your phone. That setting (auto reconnect) is a convenience one on a phone, to automatically reconnect to known networks as you move about to various locations. The intention for that setting is for it to auto reconnect to networks you want it to, to provide internet connectivity over wifi rather than cellular.
Since the tesla wall connector is not providing internet for your phone, it doesnt need to have autoreconnect on, and in fact having that on can cause some quirky behavior like the phone jumping on that network, if it loses your home wifi for a second.
TL ; DR - Turn off auto reconnect for the tesla wall connector network on your phone, no reason to have that on.
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Got it, that's what I thought and I turned it off before I asked you guys to confirm
Thanks
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Along with the tips above (airplane mode) it takes a while waiting for connection sometimes 5 minutes or so. Once connected you can make the adjustments for personal settings on the charger. If issue continues contact charger support.
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When you go through the setup process and access the charger via the web address one of the items will be firmware and there you can check for updates. Once setup it is supposed to self update.
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ATPMSD
Active Member
Start here:
Troubleshooting a Gen 3 Wall Connector
Learn more about troubleshooting your Gen 3 Wall Connector and identifying common fault codes and their solutions.
www.tesla.com
Scroll down to the section “Offline Firmware Updates” and following the instructions.
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i dont get the upload file screen just check for updates.Start here:
Troubleshooting a Gen 3 Wall Connector
Learn more about troubleshooting your Gen 3 Wall Connector and identifying common fault codes and their solutions.
Scroll down to the section “Offline Firmware Updates” and following the instructions.
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ATPMSD
Active Member
One connected to the connector AP you need to type
http://192.168.92.1/update or http://192.168.92.1/service
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