Just writing to share an ongoing problem I'm having with my model S. I got in an accident in early March, and there were some dents/scratches on the back quarter panel of my model S. I took it to a repair shop and they said the part would ship April 10th, and my car would be ready by the 28th. It is now June 12th, and the part hasn't shipped yet. Finally on May 4th I emailed body shop support. They said they escalated it, and would get back to me. On may 7th I received this email: Wanted to touch base with you. The final two parts for your vehicle have been assigned for picking today. They will ship out shortly. I will update you once the shipment leaves our distribution center. Please feel free to reach out with any quetsions or concerns. I thought phew, it will be shipping soon. On May 16th I reached out after not hearing anything. No response. On May 20th I reached out again. No response. Finally on May 22nd I called them, and she said that it was not shipping out and she couldn't give me an ETA. On June 6th I emailed again to try to get a confirmation. Then on June 8th I got a reply saying the part would ship on June 14th. This is all well and good except the repair shop got ahold of me today, saying Tesla had talked to them yesterday and said that they don't even have the part in stock, and they will be arriving on June 25th. So body support has just been lying to me the whole time? I'm not really sure at this point. So my car has been out of commission for 3 months now, and I expect it to be out of commission for another month or 2. So customer service handles this extremely poorly, and small accidents can have your car out of commission for many months. Until Tesla gets a handle on this, seems like a bad idea to buy a Tesla.