I just wanted to warn anyone waiting for warranty repairs (aka any defects you find when you take delivery) or you plan to pick up your new car in Vancouver/Lower Mainland.
I picked up my Y at the Great Northern Way location (Vancouver) in Q3. It had a few issues but nothing as glaring as mismatched bumpers that (still) affect white paint.
There’s 2 shops locally that handle warranty repairs. I can’t say how the quality compares with the other shop but I’d say it’s likely not as bad as the one I was assigned to in Richmond (you don’t get a choice which shop handles your warranty repairs).
My big mistake was that I was confident the body shop taking care of the warranty repairs would be reputable and provide good quality.
Without boring everyone with my “oh, that’s never happened before stories”, DO NOT take delivery if the car requires ANY paint work AND/OR door alignment issues. If you’re unlucky and agree to wait for paint repairs (be prepared to wait at least 4+ months), make sure to thoroughly inspect your car upon pick up (just like you would at delivery). Regarding door alignment, there’s an extremely high chance the work they do on one door will cause the other to get worse, leaving you to deal with it in the end. After my 3rd visit and getting Tesla involved, the shop finally said they’d do what they can to the door (that became misaligned after they worked on the adjacent door) it’s now 6 out of 10 vs. 3 out of 10. Meaning, it’s now within spec, right?
TL;DR:
Wait for the ONE no matter how long it takes. I refused delivery once and looking back at what a crappy experience this has been, I should have refused delivery again. The local shop handling warranty repairs screwed up 5 times, twice with paint (literally amateur hour) and damaged parts. Thanks to this experience, I now have extremely high anxiety if someone needs to work on my car..
I picked up my Y at the Great Northern Way location (Vancouver) in Q3. It had a few issues but nothing as glaring as mismatched bumpers that (still) affect white paint.
There’s 2 shops locally that handle warranty repairs. I can’t say how the quality compares with the other shop but I’d say it’s likely not as bad as the one I was assigned to in Richmond (you don’t get a choice which shop handles your warranty repairs).
My big mistake was that I was confident the body shop taking care of the warranty repairs would be reputable and provide good quality.
Without boring everyone with my “oh, that’s never happened before stories”, DO NOT take delivery if the car requires ANY paint work AND/OR door alignment issues. If you’re unlucky and agree to wait for paint repairs (be prepared to wait at least 4+ months), make sure to thoroughly inspect your car upon pick up (just like you would at delivery). Regarding door alignment, there’s an extremely high chance the work they do on one door will cause the other to get worse, leaving you to deal with it in the end. After my 3rd visit and getting Tesla involved, the shop finally said they’d do what they can to the door (that became misaligned after they worked on the adjacent door) it’s now 6 out of 10 vs. 3 out of 10. Meaning, it’s now within spec, right?
TL;DR:
Wait for the ONE no matter how long it takes. I refused delivery once and looking back at what a crappy experience this has been, I should have refused delivery again. The local shop handling warranty repairs screwed up 5 times, twice with paint (literally amateur hour) and damaged parts. Thanks to this experience, I now have extremely high anxiety if someone needs to work on my car..
