3 weeks ago, my service history messages in the app were available back go my first appointment in April of 2022. Today, they only go back to September. 3 service visits including the invoices vanished.
Note, I had all my messages screen shotted and the invoices were already saved off so I've lost nothing. This is just a warning to those that if you're expecting to have access to the service history forever, don't count on it...especially if Tesla has made some agreement or promise in the messages.
Invoices appear to still be available through the privacy data download request, so if you've lost access to the invoices in the app, you can at least still get them through your privacy data download.
Although there is a ton of data in the privacy data download, it includes no service messages.
Note, I had all my messages screen shotted and the invoices were already saved off so I've lost nothing. This is just a warning to those that if you're expecting to have access to the service history forever, don't count on it...especially if Tesla has made some agreement or promise in the messages.
Invoices appear to still be available through the privacy data download request, so if you've lost access to the invoices in the app, you can at least still get them through your privacy data download.
Although there is a ton of data in the privacy data download, it includes no service messages.
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