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Opus BC fan

TSLA long since 2011
Dec 9, 2012
606
6,128
At Large
In my situation, I asked that the SC send me a copy of the invoice when I sent my car in for a dead MCU last year. They said they have to have IT look into it because they are unable to print or email me that invoice. If they disallow my reimbursement, I wonder what excuse they will give me?
I started with trying to track down that invoice also. I finally found it in my mobile app and then emailed a copy to myself from there. I have responded and forwarded my appeal to Tesla. I will post when I hear something back. Good luck to you.
 

Hd172

Member
Oct 8, 2012
50
33
Pleasanton, ca
I had my MCU replaced due to the eMMC issue last Feb/2020. However Tesla says I am not eligible for refund. I can't even "Submit" my form so that they can give me an explanation as to why. Not the most pleasant experience to address this.
I’m in the exact situation. I’m going to go into my service center to talk to someone tomorrow . I think this may be the last Tesla I buy. To not be able to get a hold of someone on the phone to address an issue is pretty bad.
 

Hd172

Member
Oct 8, 2012
50
33
Pleasanton, ca
Well I went into my service center to ask about my MCU. They were able to look up the repair and were able to see that on my MCU it was the main board that went bad. So if you’re not seeing an eligible repair in your account it may mean it was another issue and not the eMMC. I would have liked to see this in my account or actually given information about this Instead of getting nothing from Tesla on the phone or in emails.
 
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ddimit

Member
I got a denial as well. There were 2 things listed on the repair order.
1 leaking binnacle display, (not repaired)
2 Dead MCU after back and forth with service center on price they originally wanted $2500 to replace. Told the other Service centers were charging to only replace Tegra board, This is the invoice . Are they just being jerks by denying anyone who had it replaced before recall?
edit.jpg
 

maximizese

Member
Jan 16, 2018
476
454
California
I got a denial as well. There were 2 things listed on the repair order.
1 leaking binnacle display, (not repaired)
2 Dead MCU after back and forth with service center on price they originally wanted $2500 to replace. Told the other Service centers were charging to only replace Tegra board, This is the invoice . Are they just being jerks by denying anyone who had it replaced before recall?View attachment 652347
Technically, I believe just the Emmc is the issue that the extended warranty/recall covers. Leaky or yellowed screens are other issues with the MCU but don't appear to be covered by the warranty/recall. My case was a little different:

I brought our 2013 MS85 in to have the daughterboard replaced. 2 days later, I pick up the car and the screen now has a 1.5" bubble at the top corner. My wife and I get into it with the service rep for about 20 minutes. His position was that the screen must have been broken before we brought it in, that the MCU isn't removed to replace the daughterboard, and anything else was impossible. He then went on to say that someone would lose their job if I escalated the issue and blah-blah-blah. Another service rep came by with the intake photos taken when I dropped off the car proving the screen was perfectly good when I left it in their care. They fixed the screen in about 40 minutes. My wife was floored with all the BS and the hard-line attitude of the first rep. Ironically my wife is an employment defense attorney; Tesla happens to be a client of her firm.
 
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ddimit

Member
The symptoms were eMMC issue dead -non responsive. The screen wasn't yellow and wasn't leaking that was the instrument cluster scrren which wasnt replaced. I believe the way the shop coded the part is causing an issue and it took them 2 day to fix due to corrupted data on the eMMC and we lost the historical KWH data as well.
 

Kit

Member
Jan 27, 2013
19
2
Pacific Northwest USA
My current Model S MCU was replaced on 4/6/20. When I asked Tesla for a copy of my invoice (which was no longer available on the app or the website) to apply for the recall reimbursement I was told the MCU, not the daughterboard, was the problem. After two visits from Tesla Rangers to determine my problem, I just noticed that my invoice says
Concern: Customer requests: MCU based on SV0026EA1A
So I am the owner of MCU,MDLX,NA PREMIUM(REMAN(1098010-00-G) for $1,300.

When I contacted Tesla, with difficulty, via Customer Service email, I found the back and forth to be very slow and thoroughly unsatisfactory and even caught myself saying they were being petty and although I'd recommended Teslas with no reservation for years, I wouldn't from here on (paraphrasing myself--I promise I didn't swear). The Tier 2 Specialist sent me Kind Regards with this:

Thank you for your reply. We are not able fulfill your request as it is not covered under the warranty or the recall.
Please refer to our support page to find common denial reasons and to find answers to further questions.
8GB eMMC Reimbursement Frequently Asked Questions
Further replies may not receive a response.

So, having received another mailed Recall letter the beginning of this week, I am very tempted to complain to NHTSA. I do not know that I needed the whole MCU--How was I to judge? And a remanufactured one seems odd. I wonder whether more than the daughter board subject to the Recall was changed? I'll never know. Kit
 

ddimit

Member
The wholwe
My current Model S MCU was replaced on 4/6/20. When I asked Tesla for a copy of my invoice (which was no longer available on the app or the website) to apply for the recall reimbursement I was told the MCU, not the daughterboard, was the problem. After two visits from Tesla Rangers to determine my problem, I just noticed that my invoice says
Concern: Customer requests: MCU based on SV0026EA1A
So I am the owner of MCU,MDLX,NA PREMIUM(REMAN(1098010-00-G) for $1,300.

When I contacted Tesla, with difficulty, via Customer Service email, I found the back and forth to be very slow and thoroughly unsatisfactory and even caught myself saying they were being petty and although I'd recommended Teslas with no reservation for years, I wouldn't from here on (paraphrasing myself--I promise I didn't swear). The Tier 2 Specialist sent me Kind Regards with this:



So, having received another mailed Recall letter the beginning of this week, I am very tempted to complain to NHTSA. I do not know that I needed the whole MCU--How was I to judge? And a remanufactured one seems odd. I wonder whether more than the daughter board subject to the Recall was changed? I'll never know. Kit
The whole issue is back in 2020 before the daughterboard was a replacement option they replaced the whole MCU for everyone that had an eMMC issue. First charging $2500.00 then down to $1500. 00 and then lower if you complained enough at the service center.

There are a huge chunk of owners that had no choice but to replace the whole MCU to fixe the issue. Before they introduced the daughterboard replacement.

Who ever is handling the whole issue behind the denials its either grossly misinformed or was given that direction to go. In that case, it is being petty on their part.
You would never see this level of customer abuse from any other luxury car maker. But somehow Tesla gets away with it.
 

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