I started with trying to track down that invoice also. I finally found it in my mobile app and then emailed a copy to myself from there. I have responded and forwarded my appeal to Tesla. I will post when I hear something back. Good luck to you.In my situation, I asked that the SC send me a copy of the invoice when I sent my car in for a dead MCU last year. They said they have to have IT look into it because they are unable to print or email me that invoice. If they disallow my reimbursement, I wonder what excuse they will give me?