Warranty Escalation

[reskew1102]

I was just told by the service advisor at the Ft. Myers, FL Tesla service center that Tesla does not warrant it wheels (rims) and that they do not have a warranty escalation process. And advice would be helpful.

 

[CorneliusRox]

What's wrong with them? It'd have to be excessive runout, machining defects, porosity issues, paint flaking, etc...
If you are getting some vibration and it's found they are bent, they're not going to cover that.

 

[demundus]

Need more specifics. But unless theres something grievously factory-defective wrong with them you're not going to get warranty on wheels

 

[ucmndd]

And advice would be helpful.

They’re telling you the truth. Unless you have a brand new car with less than maybe a thousand miles on it you will get nowhere with the claim you’re pursuing.

 

[DerbyDave]

Tesla says in the Warranty, after you try to get the vehicle serviced, the next option is to go through the Dispute Resolution process outlined in your warranty. I do not see where wheels are specifically excluded, but Tesla probably will claim you damaged them unless the car is very new. Maybe you can get your auto insurance to pay for them if it is road damage.

 

[airborne spoon]

Well whats wrong with them? I mean rims are pretty solid of an item the likelihood of a manufacture defect is pretty low. and that's the only way you could get warranty support for a rim.

 

[2101Guy]

Alloy rims are notoriously easy to bend. Sometimes the bend can have zero affect on ride/handling. Othertimes will cause a vibration. Sometimes a wheel balance can address the vibration to varying degrees. Thee are also wheel repair places in just about every big city that can fix bends/rash/damage, etc. Can often restore to like new.

 

[qaryouty]

I have a similar situation on model 3 2022 going through Miami Gardens service center they are saying my vehicle is out of warranty because the supercharger overheated my battery and it didn’t even give me a warning or I can’t super charged it I really need help escalating this

 

[ucmndd]

So you had some sort of collision and shortly thereafter started experiencing battery problems?

You need to escalate with your insurance company, not Tesla. You hit something and broke your car.

 

[dmurphy]

I have a similar situation on model 3 2022 going through Miami Gardens service center they are saying my vehicle is out of warranty because the supercharger overheated my battery and it didn’t even give me a warning or I can’t super charged it I really need help escalating this

"I hit something, changed a bunch of parts on my car, tried to supercharge it, changed more parts but obviously the expensive ones just failed on their own and have nothing to do with what I did"

c'mon man. Own it, call your insurance company and file a claim.

 

[MP3Mike]

I have a similar situation on model 3 2022 going through Miami Gardens service center they are saying my vehicle is out of warranty because the supercharger overheated my battery and it didn’t even give me a warning or I can’t super charged it I really need help escalating this

You cracked open the battery and changed the PCS? The minor accident was so bad that the insides of the battery were damaged?

That alone probably voided your battery warranty.