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Warranty issue and complete lack of customer service.

BryanClark

Member
Mar 31, 2021
8
6
Bristow, VA
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
 

X-Care EV

Vendor
Feb 13, 2019
324
253
Frisco, TX
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
1 (888) 518-3752 may be able to help, but I'm assuming you've already reached out on this number. Shoot me your VIN number/name/delivery date and I'll forward to one of my people in Used Cars at Tesla to see if they can upchannel your issue.
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,993
6,107
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
Go to chat support. I had good luck with it and they resolved my issues when I used it.


Reporting this issue in service messages will not help given this is a sales issue, not service (not something the service department can help you fix).
 

krishna3812

Member
Jan 7, 2021
43
40
Newyork
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
Yeah, been through that however I think you should be fine since every used car tesla sells have that 1year warranty. When I bought my cpo car ~3years ago no one would give me warranty paper however later down the line service center have it updated and they gave me one. So I guess they would stick to that for 1year 10000 miles they currently do from POS
 

BryanClark

Member
Mar 31, 2021
8
6
Bristow, VA
Yeah, been through that however I think you should be fine since every used car tesla sells have that 1year warranty. When I bought my cpo car ~3years ago no one would give me warranty paper however later down the line service center have it updated and they gave me one. So I guess they would stick to that for 1year 10000 miles they currently do from POS
This is good to hear. Thank you. I will keep pressing the issue.
 

glide

Active Member
Jun 6, 2018
3,811
5,354
USA
Thanks, I tried to many times. Unfortunately there doesn't seem to be a chat on the support page, just a loop of website links when you try to chat.
You’re not going to get in touch with anyone via phone or chat. You literally need to go and knock on their door at the SC.

You should be scheduling a service appointment with your concern through the app. Someone will get back to you then. Eventually.
 

DSolie

Pew Pew
Jul 2, 2020
356
711
Olympia, WA
Have you looked at your documents in your "glovebox / online account"? Make sure your Purchase Agreement has the default warranty info on it on page 3, directly under the Arbitration Agreement.
 
  • Helpful
Reactions: croman

stopcrazypp

Well-Known Member
Dec 8, 2007
10,993
6,107
Thanks, I tried to many times. Unfortunately there doesn't seem to be a chat on the support page, just a loop of website links when you try to chat.
You have to follow the instructions. Do it during business hours (Pacific time). Click contact us on the bottom of the support page:

It will go to this page:

Then pick a topic that will let you chat (any topic that shows the "Do you need more help?" on the bottom). For example you can use "Tesla Service and Repair" "Question about an Upcoming Service Appointment".
 

BryanClark

Member
Mar 31, 2021
8
6
Bristow, VA
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
This has been solved! After leaving many messages, I learned that if you call "sales," but don't give information about what you are calling about in the message, they call you back. The warranty was straightened out. Thank you all for the insight.
 

STE$LAR

Banned
Jun 8, 2021
115
46
ORANGE COUNTY CALIFORNIA
When I purchased my used 2017 model S via the Tesla website, I was told I had a 1 year extended warranty. The same warranty is clearly listed on the website. I was told by a service tech that warranty was not on my account and that I should report it immediately. I reported in the service messages like I was told to and they just said contact sales, then cut off my chat so I could no longer reply. I have spent over a week calling again and again any number I can find and NOBODY will return a call or message me. This is incredibly frustrating! Has anyone else experienced this lack of costumer service from Tesla? Is there some other way I can get someone to actually talk to me about this issue?
the battery and motor come with a 8 year unlimited mile warranty thats grandfathered in the car and transferable from owner to owner. and yes all other parts have a 1 year warranty from the dealer.
 

STE$LAR

Banned
Jun 8, 2021
115
46
ORANGE COUNTY CALIFORNIA
the battery and motor come with a 8 year unlimited mile warranty thats grandfathered in the car and transferable from owner to owner. and yes all other parts have a 1 year warranty from the dealer.
you need to demand that you speak to the regional service manager, if you still don't hear back from anyone go to the SC and demand you want to talk to the highest person in charge of that sc
 

STE$LAR

Banned
Jun 8, 2021
115
46
ORANGE COUNTY CALIFORNIA
Tesla "customer service" support is still the worst. No customer-facing phone number, email or any method of contact for that matter and having to lie to the automated system just to talk to a human being is not the path to acceptable customer service support.
I'm going through the same on top of everything they made up lies and stories to cover themselves 5 employees, I'm going all the way to whoever it takes to make things right. they are mostly young kids running the SC I went to. they messed with the wrong person I'm 56 I've been in the automotive business I'm a diy person I have owned my own business with employees. bottom line Elon Musk is the top boss and he needs to know what is going on with my problems alone I'm sure there are 1000's of other customers like me that have issues simular. I not just going to sit back and let this happen
 

Silicon Desert

Active Member
Oct 1, 2018
3,665
3,754
Sparks, / GF1
1 (888) 518-3752 may be able to help, but I'm assuming you've already reached out on this number. Shoot me your VIN number/name/delivery date and I'll forward to one of my people in Used Cars at Tesla to see if they can upchannel your issue.
Long time no see ya. That's nice of you to offer to help him when you are not even involved; yet I am not surprised in the least since you were VERY helpful getting information to me and getting me set up with X-Care a few months ago. I'm a happy customer so far. :)
 

brkaus

Well-Known Member
Jul 8, 2014
8,097
6,650
Austin, TX
Tesla "customer service" support is still the worst. No customer-facing phone number, email or any method of contact for that matter and having to lie to the automated system just to talk to a human being is not the path to acceptable customer service support.
Tesla maybe the worst. But my local Nissan dealer runs a close second.
 

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