This is an old thread but did you find a way to talk to someone higher up? Mobile service damaged my car yesterday (I have video proof) and fixed it with touch up paint but it looks horrible. I went to the service center the same day and the guy told me that mobile service is separate from the Service center even though I literally saw the mobile service person there and the service invoice has their address on it. Then the SC person told me that he's just there to pick up parts.
All he said is that I have to drive to a service center that's an hour away since they have a paint shop. Didn't care about my issue and didn't even take a look at the car. I called the other service center but of course it goes to the call center, I explained my issue to that person and he transferred me to the service center again. No one answered so I was transferred back to him and he acted like he couldn't hear me once he recognized my voice and hung up.
I then sent an email to the service center that has the paint shop explaining the issue and CCed the SC that caused the damage and all they replied was that they sent them email to the original SC. The original SC isn't answering and no one wants to take responsibility
