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Warranty Rebate

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I extended my warranty with Tesla roughly 2 weeks before a semi totaled my car. I emailed my guy at my SC and he said it would be no prob to get that refunded, and sent me over the form I needed to send in to Tesla. That was over a month ago, and neither of us have heard a thing.

Has anyone else had a similar experience? Is there a number I can call to speed this whole thing up?