Tesla Motors Club
Hi guys, I've got a M3P (leased through Tusker) which is coming up to 4 months old (2.5k miles), and yesterday I logged a Mobile Service request to address a very rattly passenger door card. (You can hear loose fittings/screws rattling around in there. It should be an easy fix, taking the door card off is simple, obviously it's not my car so I don't want to touch it...)
I've just got the following text (and email) as below, which seems standard practice, i.e. they want me to authorise payment for diagnosis. I'm just concerned that they might say not covered by warranty and charge me £150+ to take a door card off! I've had loads of new cars and never seen this approach! I'm going to contact my lease co, but any of you guys have any thoughts on this?
"Hi Mark <VIN No>, thank you for your Service request. For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived. Please confirm whether you are happy for us to go ahead with this.
Thank you, Tesla Service
NB: All warranty concerns are subject to onsite inspection to determine validity."
I've just got the following text (and email) as below, which seems standard practice, i.e. they want me to authorise payment for diagnosis. I'm just concerned that they might say not covered by warranty and charge me £150+ to take a door card off! I've had loads of new cars and never seen this approach! I'm going to contact my lease co, but any of you guys have any thoughts on this?
"Hi Mark <VIN No>, thank you for your Service request. For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived. Please confirm whether you are happy for us to go ahead with this.
Thank you, Tesla Service
NB: All warranty concerns are subject to onsite inspection to determine validity."