Only need service for two items, firstly, I noticed the day or two after delivery that the 'leather' on the drivers seat squab was cracking and peeling. I contacted Stockport SC and sent a photo - immediate answer - no problem, we will order a new seat. Great.
A few weeks later, phone call, your new seat is in, can we arrange a fitting? My first free day for me was the following Friday and that day was agreed, so no real wait.
The week before the appointment my voice command button stopped working,I phoned to say that I was due in for the seat in a say or two can the look at the button - again no issue, we will order a replacement just in case. I thought 'bugger' that isn't going to arrive before the Friday.
Friday came, attended at Stockport - coffee & biscuits while waiting.
Service guy came out and said they had hit a problem, the seat had been fully checked for any damage etc as soon as they received it, when they actually removed my seat and fitted the new one they realised that it was a drivers seat for a LHD car - no access to the seat controls.
They kept me updated each step of the way and said they will get a new one, correctly handed and fit my old one. I was kept fully uptodate, they were very apologetic, almost to the point of embarrassment,.
The service guy then said 'Oh, by the way, we had the voice switches in stock so we have replaced that and it is all working'.
So I am back on the road, awaiting for the new seat with working voice control, but at least the car is still useable.
I fully understand these errors happen (more often and not too me
), but I cannot complain about the service that I received at all.
OK, I have to wait a little while but it is not the end of the world, afterall, I had another excuse for a 'drive out' in an amazing car