Yesterday, Good-to-Go e-mailed the following information:
Thank you for your interest the I-405 express toll lanes pilot program for problem windshields. You have indicated that you plan to drive the I-405 express toll lanes as a carpool using a vehicle with metalized windshield or the Eyesight safety feature. These features may prevent toll equipment from reading a toll transponder that is installed on the windshield.
Many vehicle manufacturers provide a transponder “cut out”
If you haven’t already done so, please contact your dealer or window manufacturer to determine if your vehicle has a "cut out" in the windshield. The cut out is often located behind the rear view mirror or in the corner of the windshield. If you have a cut out, you can use a Flex Pass and install it in that location. You will need to visit a
customer service walk-in center to verify that the Flex Pass will not work on your vehicle. Please bring any confirmation information about your windshield from your car manufacturer, dealer, or owner’s manual.
How will the problem windshield pilot work?
This new pilot program will allow you to receive a credit back for tolls on the I-405 express toll lanes or SR 167 HOT lanes if you were driving as a carpool. In order to participate in the program, you must purchase and install a license plate pass on your vehicle and activate it on a
Good To Go! account. If you already have a license plate pass on the vehicle with a problem windshield, your license plate number and pass number will need to be registered with this pilot program on your
Good To Go! account.
Once your license plate pass is installed and active on your account, you can use the I-405 express toll lanes or SR 167 HOT lanes with your license plate pass and you will be charged a toll for the trip. To receive a refund for your carpool trips on these two toll facilities, you can contact customer service up to 45 days following the trip. You will need to identify the date and time of the toll transactions taken as a carpool to receive the refund. The easiest way to identify specific trips is to print your transaction history from your
account and mark which trips qualify as carpool. The toll credit will be applied to your
Good To Go! account.
In summary, here are the steps to participate in the problem windshield pilot program:
[if !supportLists]1) [endif]Visit a
customer service walk-in center to confirm that your vehicle’s windshield does not have a “cut out” location for a transponder where the Flex Pass could be installed. If you qualify, a customer service representative will register you for the pilot program while you are at the walk-in center.
[if !supportLists]2) [endif]Install a
Good To Go! license plate pass and activate it on a
Good To Go! account.
[if !supportLists]3) [endif]Information about the program and the Refund Request Form will be emailed to you once you are registered.
[if !supportLists]4) [endif]At least every 45 days, check your
Good To Go! account to identify the I-405 express toll lane or SR 167 HOT lane toll charges that were carpool trips.
[if !supportLists]5) [endif]At least every 45 days, contact
Good To Go! customer service to request a credit for those tolled trips. You will be asked to attest that the list of I-405 express toll lane or SR 167 HOT lane tolled transactions you provided were carpool trips that should have been toll-exempt. You can receive your credit by:
[if !supportLists]o [endif]Emailing the completed Refund Request Form and an annotated copy of your transaction history to:
[email protected]
[if !supportLists]o [endif]Calling customer service at 1-866-936-8246. You will be asked to provide the list of tolled transactions to be credited back and verbally attest that they were carpool trips.
[if !supportLists]o [endif]Visit a
customer service walk-in center at Bellevue, Seattle or Gig Harbor.
If you have more than one vehicle with a problem windshield, please complete these steps and register each vehicle at a customer service center.
Questions? Please contact us at
[email protected]
Thank you,
WSDOT Toll Division Communications