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Watch out for the Owings Mills, MD Service Center

Discussion in 'Model S' started by xAgyex, Jul 20, 2018.

  1. xAgyex

    xAgyex Member

    Joined:
    Jan 22, 2018
    Messages:
    70
    Location:
    Baltimore
    9428 Reisterstown Rd, Owings Mills, MD 21117
    (410) 415-1411

    Just wanted to give anyone else in the MD area a heads up.

    I appreciate that the service center takes care of my problems in a timely manner. For the most part.

    What I do not appreciate is that almost every other time I get my vehicle back I have a new scratch on it. I reported it once and no one answered me. Unfortunately, had to rush off to work, so didn't have the time to waste. But the worst part and what finally has made me angry is that they disconnected my dash cam (without asking/telling me)...mind you they text me updates as they are working on my car. When I picked up my vehicle saw that it was disconnected. I was pissed but not angry. They told me they do not allow filming inside the shop. It would have been nice to know that beforehand. But ok not a problem. So I plug it back in and find that footage was deleted. That means someone had to remove the SD Card or connect to it, to deliberately do it...footage doesn't just magically get deleted off of it especially when the footage from the day prior is still there but the last 8 hours of footage is missing.

    Lastly, my vehicle stopped reporting overnight to the App for some strange reason between (7pm and 7:30am) and I think that is what they were trying to hide, as they racked up 10+ miles on the car...possibly someone at the service center took it home. That's my thought and I could be wrong, but they are shady, to say the least.
     
  2. Plan B

    Plan B Active Member

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    It's pretty common that they unplug dash cams and disable the mobile app when your car is in for service. Regarding the dash cam they should have told you though so you could have removed it your self.
     
    • Like x 1
  3. boaterva

    boaterva Supporting Member

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    I would say the best answer is to unplug the dash cam yourself so there’s no wear and tear on the cables from someone that doesn’t have a clue unplugging them. That would also prevent a need for anyone fiddling with the SD card. Never heard of this before and someone must have not noticed the cam before starting work. Not very organized!

    The scratches are completely ridiculous. I’d be taking pics before and after every time and escalating that.

    Best of luck!
     
    • Like x 1
  4. jorobsand

    jorobsand Member

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    Location:
    Charlotte, NC
    They usually disconnect App access while they are working on the car. This prevents the owner from doing things like honking the horn, performing opening/closing of the trunk/frunk, or other operations that could affect the ability for service to work safely and properly on your car. Also, depending on the type of service, they will drive your car for testing purposes. They do this as part of the quality checks or to help diagnose problems with the car. These events, in and of themselves I would not consider suspicious.

    I agree that they should have told you about the dashcam policy they have in place when you arrived with your car. One thing I have made a habit of doing is disconnecting my dashcam myself when I drop off the car for service and telling them I have done it. This hopefully avoids them messing around with it at all.

    Was the footage deleted? Or was there simply no footage for a period of time when the dashcam was likely disconnected by the service techs?
     
    • Like x 2
    • Helpful x 1
  5. Rockster

    Rockster Active Member

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    Yes, disconnecting the dash cam has been policy for a number of years. And yes, I'm curious to know how one can tell the difference between footage that is deleted versus footage that wasn't recorded because the dash cam had been disconnected.

    As for the scratches, my service center does a walk around with me to verify that there's no body damage prior to accepting the car. This way, if something happens, we all know when it occurred. Unfortunately, this requires that the car be clean when I take it for service, otherwise they'll just note that the car was too dirty to examine it for damage.
     
  6. TampaRich

    TampaRich Member

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    Jul 7, 2013
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    Location:
    Tampa, FL
    The Tampa service center took pics around my car when I dropped it off last. Came back perfect.
     
  7. sdugan99

    sdugan99 Member

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    95
    Location:
    elkridge, md
    Just got mine back from Owings Mills overall a good exp. Tesla service towed it there on Tuesday due to a flat tire. While they had it I asked them to look at the AC I was having problems with. Ordered a new HVAC control Module and completed repair on Thursday. Delivered the care back to my house yesterday evening at their cost. I didn't notice any scratches. Only thing I took issue with is they didn't' call me prior to replacing the tire with an estimate. Pretty sure the tire could have been plugged but they replaced it.
     
    • Like x 1
  8. xAgyex

    xAgyex Member

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    Location:
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    jorobsand, definitely will be disconnecting it and letting them know beforehand from now on. The footage would be deleted because the car was on at least until they took it from me, thus it would have been recording. There is no footage from before I dropped the car off (while driving to the service center), But there is footage from midnight the night before. Very shady. I am sure they knew if I looked and there was no footage at all then they would be caught red-handed so they left some footage on it, to make it seem as though the camera didn't work for that 1 day period.
     
  9. xAgyex

    xAgyex Member

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    I think it will be my new practice, to take pictures in plain view of the service team so they see me doing it. I feel bad even talking about this but I was just so ticked off by this. Spending my hard earned cash and someone who is charged with taking even better care of it does the opposite.

    Overall my experiences at Owings Mills has been good, its just the attention to detail that is killing me. Maybe they are pissed that I bring it there all the time...=/
     
  10. tpham07

    tpham07 Active Member

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    It is common knowledge among the TMC that Tesla service centers disconnect dashcams and mobile access when they work on your car. Nobody likes being recorded while working, and they don't need pesky owners honking horns or flashing lights or locking doors on them while they try to work on your car.

    As for the scratch its unfortunate that they would deny such damage. Tesla test drove my car and cracked the windshield, and then told me about it and fixed it and i didn't even notice anything. 10+ miles is not unusual when they take your car on a test run to make sure it works. I highly doubt tesla people are "stealing" your car as they work in a lot full of loaner/demo vehicles they can take anytime. Doubt your particular Tesla is so special.
     
  11. xAgyex

    xAgyex Member

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    Location:
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    tpham07, I agree. My MS is not special at all. Just some of their practices are strange to me, but I will learn and I am over it. If something needs attention I will keep bringing it in.
     
  12. artsci

    artsci Sponsor

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    Location:
    Timonium, Maryland
    I had a ZTE Mobley OBD2 device go missing after my car was serviced there. It was plugged into the OBD2 port when I took the car in for service, but had disappeared after service when I checked a few days later. I'm ok with them disconnecting these things during service but please return them instead of doing who knows what with them. Otherwise it's tantamount to theft.
     
  13. Ludalicious

    Ludalicious Member

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    Location:
    Vancouver
    This is why I dont take my vehicle in for service on minor things. Would rather live with small gaps than have my entire vehicle ripped apart to fix small issues. JM2C
     
  14. xAgyex

    xAgyex Member

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    Jan 22, 2018
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    Location:
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    They have gotten much better. I spend a lot of time in plain view taking pictures before I drop off the car and take off. Overall, I think their service has been good. I am not used to even going to the dealership so I think its a learning curve for me in a new car.
     
  15. T3SLA90D

    T3SLA90D Member

    Joined:
    Jan 5, 2017
    Messages:
    99
    Location:
    York, PA
    I’ve had some similar random issues with them last year but the manager was very responsive after I complained and helped resolve the situation. Now I always take pictures all around the car when I drop it and when I pick it up to document new scratches and whether they happened during the service.
     

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