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Web Browser has completely stopped responding: any suggestions?

Discussion in 'Model S: User Interface' started by Argelius, Oct 30, 2013.

  1. Argelius

    Argelius Member

    Joined:
    Jun 8, 2013
    Messages:
    239
    Location:
    Palm Springs, CA
    Although I rarely use it, the web browser has stopped connecting to any web sites.

    I can tap on the address bar and do a search or enter a specific URL. However, the blue progress bar stops at about 20% and never progresses any further. This also happens with favorites I have saved.

    The rest of the car's 3G functionality (web radio, navigation) works fine.

    I tried doing a screen reset a couple of times (holding down both scroll wheels), but that hasn't fixed the issue.

    I thought I would ask here before trying to call Tesla. Anyone have any ideas?
     
  2. RainmakerJL

    RainmakerJL Member

    Joined:
    Oct 26, 2013
    Messages:
    181
    Location:
    Westchester NY
    Dont have one yet but I would just call tesla, its an easy fix and they have probably seen it before. why wait.. looks like you just got the car.. they wont mind...
     
  3. pgiralt

    pgiralt Active Member

    Joined:
    Jun 16, 2013
    Messages:
    1,476
    Location:
    Cary, NC
    I had the same problem last week, however resetting the main screen (holding both scroll wheels) fixed the problem.
     
  4. yobigd20

    yobigd20 Well-Known Member

    Joined:
    Oct 28, 2012
    Messages:
    5,793
    Location:
    Skaneateles, NY
    yea, save the adult sites for home. :p
     
  5. brianman

    brianman Burrito Founder

    Joined:
    Nov 10, 2011
    Messages:
    15,487
    You can't play video anyway.
     
  6. yobigd20

    yobigd20 Well-Known Member

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    Messages:
    5,793
    Location:
    Skaneateles, NY
    not yet.... ;)
     
  7. WeazL

    WeazL Moderator - Hawaii

    Joined:
    Aug 18, 2013
    Messages:
    600
    Location:
    Oahu, Hawaii
    Had a similar issue. Our local SC advised me to reset the system (just as pgiralt mentioned above). Hold down both scroll wheels in the steering wheel until the screen reboots. No personal or saved data will be lost--it simply reboots the screen software...like restarting your computer. This is safe to do anytime and does not affect the driving computer system.
     

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