Weird car restart and erased/deleted profile and settings

[bluet3sla]

Yesterday I went into my Model Y and the car visualization stopped working. As usual, I just held both buttons down to restart. I let go of the buttons and waited. A couple seconds later I hit the brake button (might've caused this issue?) then the Tesla logo appeared.

As far as I know, holding brake + both buttons shouldn't erase all profiles and settings.

This wasn't due to an update either. I haven't installed an update for a couple weeks already.

Any one know what happened?

 

[dandw2]

Happened to us today too. A real pain to have to re do everything

 

[bluet3sla]

Happened to us today too. A real pain to have to re do everything

Haha, glad to see I'm not the only one. Did you notice that your navigation wasn't working either?

 

[dandw2]

Haha, glad to see I'm not the only one. Did you notice that your navigation wasn't working either?

Yup was completely blank for a bit, then thought we were at Tesla hq. it corrected itself once we started moving. Tesla said it is/was a software glitch. So, Welcome to windows version y?

 

[EarlinAustin]

Yup was completely blank for a bit, then thought we were at Tesla hq. it corrected itself once we started moving. Tesla said it is/was a software glitch. So, Welcome to windows version y?

Happened to me today, and the car still thinks it is at Tesla. Also, no Advanced Autopilot option. Did things go back to normal eventually?

 

[VaxAce]

intersting -- I had same issues you guys are reporting. First - I lost auto steer.. Rebooted with pedal -- lost everything -- maps need dto be updated -- had to do multiple reboots -- thought I was at Tesla HQ - and - street signs were like I was in Britain. Im wondering if you guys haven't received an update for a while also -- I haven't been update din many weeks.. Odd behavior.

 

[dandw2]

intersting -- I had same issues you guys are reporting. First - I lost auto steer.. Rebooted with pedal -- lost everything -- maps need dto be updated -- had to do multiple reboots -- thought I was at Tesla HQ - and - street signs were like I was in Britain. Im wondering if you guys haven't received an update for a while also -- I haven't been update din many weeks.. Odd behavior.

everything did go back to normal - we are now on software 2021.4.15 if that helps

 

[jkhunnicutt]

everything did go back to normal - we are now on software 2021.4.15 if that helps

Did everything go back by itself or did you have to contact Tesla? The same thing happened to me tonight. Lost all profile, Homelink, Navigation on AP, etc. Just need to know if it will fix itself or I have to contact Tesla. Thanks.

 

[dandw2]

Did everything go back by itself or did you have to contact Tesla? The same thing happened to me tonight. Lost all profile, Homelink, Navigation on AP, etc. Just need to know if it will fix itself or I have to contact Tesla. Thanks.

They can't do anything, it's not backed up. you have to re-input all the profile info and logins. The nav and all that just reset itself on it's own