Long story short, wife left in our '21 MYP from here in Phoenix to Last Vegas a week ago. A route we've taken before with no issues stopping at the
Superchargers. After the first stop, she charged to 95% and had like 230 miles or range to go the 127 miles to the next SC. About 10 min in she got a warning saying "reduce speed below 60mph to make to to your next charge", then 5 min later ".... below 50mph" and then 5 min later it said there wasn't enough range left to get to the next charger. This is a very popular route with Tesla's and shouldn't be an issues. No other errors, no crazy excess speed or wind. Didn't make sense. So he had to turn around and come home (in a panic and HATING on Tesla's!). I opened a ticket - Tesla did a remote diagnostic of the battery and found no issues. I got a call today and the person on the phone told me that I should " charge the battery to 100% then down to around 20% around once a month to re calibrate it" thinking that my battery lost it's accurate range. She said they've had several customers do this and it "corrected wrong range estimates". She also forwarded me the official Tesla battery guide, which not surprisingly, does not mention this at all. I'm very skeptical of this but will give it a go.... https://www.tesla.com/support/range
Is this way off? If this was a thing you'd think there'd be at least official documentation for doing this?
Superchargers. After the first stop, she charged to 95% and had like 230 miles or range to go the 127 miles to the next SC. About 10 min in she got a warning saying "reduce speed below 60mph to make to to your next charge", then 5 min later ".... below 50mph" and then 5 min later it said there wasn't enough range left to get to the next charger. This is a very popular route with Tesla's and shouldn't be an issues. No other errors, no crazy excess speed or wind. Didn't make sense. So he had to turn around and come home (in a panic and HATING on Tesla's!). I opened a ticket - Tesla did a remote diagnostic of the battery and found no issues. I got a call today and the person on the phone told me that I should " charge the battery to 100% then down to around 20% around once a month to re calibrate it" thinking that my battery lost it's accurate range. She said they've had several customers do this and it "corrected wrong range estimates". She also forwarded me the official Tesla battery guide, which not surprisingly, does not mention this at all. I'm very skeptical of this but will give it a go.... https://www.tesla.com/support/range
Is this way off? If this was a thing you'd think there'd be at least official documentation for doing this?