TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Well, I refused delivery :(

Discussion in 'Model 3: Ordering, Production, Delivery' started by Subhuman, Aug 22, 2018.

  1. Subhuman

    Subhuman Member

    Joined:
    Aug 1, 2013
    Messages:
    380
    Location:
    United States
    So I was all set to pick up my M3D yesterday.

    First I got a call in the morning that the car failed a technical inspection and a part may need to be ordered so my delivery was cancelled for the day. Which was extremely disappointing.

    Upon asking for clarification, I was told they updated the car in the morning with the lastest firmware and apparently it freaked out and they thought the MCU chip was bad and they will have to order a new one.

    My original delivery was scheduled for 4 pm. At about 2 pm I get a phone call from the service center that they decided to do a full software reinstall and apparently it resolved the issue. I was told they could have the car ready at 5:30 pm if I wanted to pick it up today still. The problem is I am nearly 3 hours from the service center. I wanted my car now so I grabbed the wife and kids and rushed out the door to get there in time. We hit some traffic so actually got there about 5:45 pm.

    Once we arrived the guy in the showroom said he would notify our delivery specialist that we have arrived. So while we waited, the family checked out the cars in the showroom. Kids loved the X; I finally sat in a Model 3 for the first time. This took about 30 minutes or so. I did not hear a word yet. We decided to sit down and wait. Shortly after sitting my delivery specialist came up and said that upon final detail they noticed a paint issue on the front bumper that they were going to buff out. She said it should take about a half and wanted to confirm that we wanted to wait. Of course I said yes.

    So by this time it was about 6:30 pm and the kids were getting hungry. We told the delivery specialist that we were going to walk to the fast food place across the street to get some dinner. We got back to the service center a little after 7 and was told they are still working on it.

    About 7:30 the service center manager came out (Really nice guy) and said that they identified a “texture” issue on the front bumper. They have been buffing it for an hour and it really hasn’t improved. He wanted to show me the issue and get feedback from me and discuss options.

    Basically, it looked like the bumper wasn’t clean before they clear coated it. It had bumps you could physically feel and caused the light to refract differently. It was obvious buffing wasn’t going to fix it as it was below the clear coat.

    I was given the option of accepting it as is, have Tesla work with a local body shop to fix the issue which would most likely include repainting the front quarter of the car, or get a new vin. I decided I couldn’t live with accepting the car as is or having a brand new car repainted. So I reluctantly opted for a new vin knowing I would not receive my car for a while longer.

    We left to go home about 8:30 pm empty handed and very disappointed. Service manager said it will take about 3 weeks for redelivery which doesn’t sound horrible considering is was going to be 1-2 weeks to have a body shop repair it.

    For those who have refused cars, how long has it taken for the second delivery?

    Once again the service center did and excellent job. I just wish they would had seen it before we drove their. The car should had not made it out of Fremont. :(
     
    • Informative x 8
    • Helpful x 2
    • Like x 2
    • Love x 1
  2. mhan00

    mhan00 Member

    Joined:
    Oct 13, 2014
    Messages:
    657
    Location:
    Southern California
    Sucks. I hope your second vin is perfect. Mind if I ask what color (exterior and interior) your AWD is?
     
  3. Subhuman

    Subhuman Member

    Joined:
    Aug 1, 2013
    Messages:
    380
    Location:
    United States
    MSM with black interior.
     
  4. Daniel in SD

    Daniel in SD Active Member

    Joined:
    Jan 25, 2018
    Messages:
    1,223
    Location:
    San Diego
    What color and VIN? There was another red one with the same problem delivered on Tuesday (VIN 561XX). Mine is 560XX and I'm thinking maybe I should call them and tell them to check the bumper. I would be very sad to have to go there and refuse it.
     
  5. mhan00

    mhan00 Member

    Joined:
    Oct 13, 2014
    Messages:
    657
    Location:
    Southern California
    Thanks. I’m waiting for a Red with white interior and wanted to know if I should keep a special eye on bumper texture issues when I finally get a vin assigned ;)
     
  6. Subhuman

    Subhuman Member

    Joined:
    Aug 1, 2013
    Messages:
    380
    Location:
    United States
    Vin was 68xxx. The rest of the car looked perfect.
     
  7. ucla95

    ucla95 Member

    Joined:
    Nov 2, 2012
    Messages:
    20
    Location:
    USA
    Already been waiting 3 weeks for a new VIN, and zero communication from the delivery advisor.
     
  8. Subhuman

    Subhuman Member

    Joined:
    Aug 1, 2013
    Messages:
    380
    Location:
    United States
    That is what I was afraid of. I guess I waited this long what is a little longer.
     
  9. TheLocNar

    TheLocNar Member

    Joined:
    Mar 10, 2018
    Messages:
    660
    Location:
    Chicago
    What a bummer. Especially living so far away from the delivery center. Hope you get a new car/VIN soon.
     
  10. shiz

    shiz Member

    Joined:
    Sep 13, 2015
    Messages:
    52
    Location:
    TN
    when you refuse delivery of a new production model, do you or anyone here have an idea what happens to that vehicle? I assume it will be passed to the next customer, my question is: will they disclose this information to the next buyer?
     
  11. Subhuman

    Subhuman Member

    Joined:
    Aug 1, 2013
    Messages:
    380
    Location:
    United States
    I have no idea nor did I ask. I could see someone else potentially brushing it off and being okay with the defect. The Service Center was very forthcoming and I doubt that they would push it on someone without informing them first. As for a different service center who knows. I would suspect they would use it as a demo/test drive car and sell it in 6 months with a discount which seems fair to me. If I was given a discount I may have taken it. This is pure speculation though.
     
  12. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    4,958
    Location:
    USA
    If it’s less than 3-6% of MSRP Tesla can just fix it and say nothing.

    Your brand new car might not be completely new after all

    I don’t think it just gets pawned off to whoever the next day and hope they don’t notice.
     
  13. brkaus

    brkaus Active Member

    Joined:
    Jul 8, 2014
    Messages:
    4,367
    Location:
    Austin, TX
    Exactly. They fix it and sell it as new. Just like every other dealer in the US does if there is a chip, scratch, broken glass, etc.

    That’s why there is a front and back lot at most dealers. They unpack and prep, and repair if necessary before they move it out to be shown.
     
    • Like x 3
  14. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    4,958
    Location:
    USA
    How many cars does a dealership move through on a Saturday? - maximum 5-6?

    Tesla? Over 100 at some DC’s.

    Wrong or not, stuff gets missed for sure.
     
    • Like x 2
  15. Gavyne

    Gavyne Member

    Joined:
    Jul 27, 2018
    Messages:
    460
    Location:
    SoCal
    Sorry to hear about the issues, hope your next car comes out better. By refusing, someone else will be very happy to be getting their new Model 3 delivered in 1-2 weeks with a new bumper and paint job.
     
    • Like x 1
  16. S4WRXTTCS

    S4WRXTTCS Active Member

    Joined:
    May 3, 2015
    Messages:
    3,216
    Location:
    Snohomish, WA
    Can you post the full VIN so it can be tracked.

    To see what eventually becomes of it?
     
  17. rich89

    rich89 Member

    Joined:
    Jul 7, 2018
    Messages:
    46
    Location:
    Southern California
    What VIN range was your car in? I had the same issue with my first VIN and now I am on my 2nd VIN and I'm not convinced they have fixed the issue.
     
  18. Cloxxki

    Cloxxki Member

    Joined:
    Aug 20, 2016
    Messages:
    951
    Location:
    Rotterdam
    Funny how a car is made from thousands of parts, but one that doesn't look perfect is a deal breaker. When I bought a bicycle the price of a decent second hand car (buying cash out of pocket, obviously), I was happy for it to already have its first scratch on it.
    If Tesla just offered a decent discount for the trouble of later having to fix it, I'd take it and treat the lady to something fancy.
     
    • Disagree x 2
    • Like x 1
  19. shiz

    shiz Member

    Joined:
    Sep 13, 2015
    Messages:
    52
    Location:
    TN
    I would like to do the factory tour someday. It does amaze me watching robots build vehicles, including the paint job..one would think that with so much automation due to the robots, if anything, any quirks or blemishes should be replicated throughout future production but that doesn’t appear to be the case. And this should be easily remedied for future production as well. Don’t get me wrong, i’m Sure it happens with every other car manufacturer too.
     
  20. compu85

    compu85 Supporting Member

    Joined:
    Jun 7, 2016
    Messages:
    123
    Location:
    Springfield, VA, USA
    It was good they caught it in the pre delivery inspection and pointed it out to you, instead of waiting till you got home and noticed it...

    -J
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC