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What are my options after paying in-full but failed delivery of used S?

Discussion in 'Model S: Ordering, Production, Delivery' started by czar, Jun 12, 2019.

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  1. czar

    czar New Member

    Joined:
    Jun 12, 2019
    Messages:
    2
    Location:
    Madison, CT
    I purchased a 2015 85D, which they requested I take delivery of in Paramus, NJ instead of Dedham, MA where the car was located. After a minor shipping delay, they confirmed it arrived, had no damage mechanical needs, and was ready for delivery. They requested I ACH the funds, which I did, and we scheduled the delivery date. They confirmed twice (delivery was scheduled for today), but I received a call early last evening and was informed about a safety issue (cracked windshield), and they told me the car could not be delivered and no ETA on a replacement. In fact, the representative suggested I might want to consider a different used Tesla if I could find one with similar features.

    Since the funds came from a bank loan, which has been disbursed a week ago, but I cannot accept delivery and have no ETA, can anyone suggest what optionsI might have?
     
  2. dk10438

    dk10438 Member

    Joined:
    Dec 23, 2016
    Messages:
    193
    Location:
    Ranch Palos Verdes
    I’d contact the bank.

    They’re gonna want a car or their money. Since it was never delivered, I assume they’re gonna want the money...
     
  3. czar

    czar New Member

    Joined:
    Jun 12, 2019
    Messages:
    2
    Location:
    Madison, CT
    Yes, I think that makes sense. When I called the person at the Tesla center where I am supposed to take delivery, he told me that the bank had not funded the loan and that there process was only to provide a small amount of the money to Tesla upfront and then make an additional payment, neither of which I knew was accurate. I didn’t expect that type of misleading response.

    What’s more frustrating is that they have no ETA on this. I responded back asking what my expectations should be as an owner if I needed a part replaced or service performed.
     
    • Helpful x 1
  4. Babaron

    Babaron Member

    Joined:
    Jan 24, 2017
    Messages:
    77
    Location:
    SW Ohio and west central FL
    If the transaction was never completed, the bank should be informed as technically they own the car. They will take care of getting the money back.
     

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