what are the support options for a used tesla?

[tonyguadagno]

hi, i just purchases a 2017 MS from Tesla. I love it! but i have some issues. Being new to Tesla, i am not sure what my support options are. I do know that i can put in a service request through the mobile app, but is there phone support for issues that might not need a service visit? or event tech support chat or email? i don't see any of this on the web site and the official forms have been switched to read only. the forums replacement (Engage Tesla) does not seem to have any forum functionality.

thanks in advance

 

[Cheburashka]

Your best bet at this time is to open a service ticket through the app. Don't expect much.

 

[tonyguadagno]

Your best bet at this time is to open a service ticket through the app. Don't expect much.

hi, thanks for the quick reply, so there is no "phone tech support"?

 

[Cheburashka]

hi, thanks for the quick reply, so there is no "phone tech support"?

Not to my knowledge. Frankly, the best tech support is this forum.

 

[N8Howell33]

As stated above use the service section in the app. Fill out the issue and at some point they will call or message you prior to the appt. I bought a used 2017 model S last fall and I’ve used it 2 times with no issues and both problems resolved. Condensation in tail light and driver window squeaking when rolling up and down.

 

[Crutonius]

Depending on your SC you can also just walk in there and talk to them. They probably hate it but without official phone support you gotta do what you gotta do.

 

[tonyguadagno]

thanks all for the feedback