What ever happened to the “Escalate To Management” button?

[Kevin Bohacz]

I used the “Escalate To Management” button once about 1 ½ years ago and it worked okay, not great, but the issue was escalated.

I’ve been trying to get an answer to a simple question for over a month now and getting no reply at all, zero, zilch, nothing. I guess team Tesla must be stretched thin?

I decided to use the “Escalate To Management” button and noticed it was no longer on my car’s Tesla page. There is a support-question-form but with no dropdown option to escalate. Does anyone know what happened to it? Did they discontinue the escalate option?

 

[luckyj]

I don't see it, either. My guess is that it got removed due to abuse. Some support systems automatically put requests into buckets based on keywords in the message. Not sure if Telsa is doing that. But including the words escalate, urgent, or similar, might help...that's just another guess though.

 

[Kevin Bohacz]

I suspect you're right. Too much abuse. What a shame!

 

[mberta74]

I suspect you're right. Too much abuse. What a shame!

escalation is not required... Just threaten a twitter feed to Elon... it worked for me

 

[Droschke]

I don't see it either. Possibly due to lots of escalation requests lately.

 

[Barry]

There's no management left. They've all quit.

 

[mberta74]

There's no management left. They've all quit.

Nah.... they just turn over fast..... when your working 24/7... 1 year at Tesla feels like a lifetime... I do know, as a former Tesla employee

 

[Barry]

I wasn't trying to be funny. Another one bites the dust today:
https://electrek.co/2019/03/08/tesla-loses-vp-of-engineering-electric-powertrain/

 

[viper2ko]

Thats a handsome looking model S