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What happens if your Tesla dies and the SC is closed?

Discussion in 'Model S' started by viper2ko, May 10, 2018.

  1. viper2ko

    viper2ko Member

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    Just curious, lets say it's 8pm on a Saturday evening. I'm out and away from home on a trip. I get in the car and there is a system failure or battery issue and the car is not driveable. The car is under warranty but the SC is closed for the night. What happens? Does Roadside tow your car to the closest SC (100 miles away) and leave it there? Do I let them tow and take an uber to my destination for the night and uber back to the SC in the morning?
     
  2. Snowstorm

    Snowstorm Active Member

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    Probably, my sc has a key Dropbox for that
     
  3. DriveMe

    DriveMe Member

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    #3 DriveMe, May 10, 2018
    Last edited: May 10, 2018
    Customer Support & Roadside Assistance is available 24/7/365. Call 877-79-TESLA (877-798-3752).
    If you are hearing impaired, contact us via email here.

    Our support team is in-house and based in Fremont, CA for the North American market. We will quickly assess the situation and can assist with common questions and troubleshooting issues. If needed, we can assist in transporting your vehicle with minimal disruption to your day utilizing our Tesla trained network of tow providers across North America.

    Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle is inoperable. This service is available during the first 4 years or 50,000 miles, whichever occurs first for vehicles covered by the New Vehicle Limited Warranty (Model S and Model X | Model 3) at the time of the occurrence. Roadside Assistance will also be provided under the Battery and Drive Unit Limited Warranty for any issues related to either of those two components; excluding collision coverage. For vehicle malfunctions due to warrantable issues, transportation services for the first 500 miles is covered by Tesla.


    Customer Support & Roadside Assistance
     
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  4. dhrivnak

    dhrivnak Active Member

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    Probably similar to any other car. I doubt you will find any dealers open at 8 pm on a Saturday. Fortunately a Tesla has never left me stranded.
     
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  5. SSedan

    SSedan Active Member

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    This is the only reply that this question deserves.
     
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  6. Garlan Garner

    Garlan Garner Well-Known Member

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    'SC is closed?

    Which SC closes?
     
  7. Silent Ludicrosy

    Silent Ludicrosy Supporting Member

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    Service center, not supercharger. Excessive abbrev.
     
  8. Garlan Garner

    Garlan Garner Well-Known Member

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    Well geesh...you should have said SC not SC.

    Were you trying to intentionally confuse me?

    lol
     
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  9. RAW84

    RAW84 Member

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    Yes they'll tow it to the nearest SC and get you an uber/Lyft to your destination.

    Happened to me off hours on Wednesday. The nearest SC was only a few miles away tho. Went to the SC the next day to pick up a loaner.
     
  10. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

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    Exact same thing that you would do for any car..
     
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  11. MarcusMaximus

    MarcusMaximus Active Member

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    What if your car breaks while plugged in at the SC, but the nearest SC is closed? Will they tow the SC to the SC and leave it at the SC, or just move you to another SC?
     
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  12. Garlan Garner

    Garlan Garner Well-Known Member

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    Wait just one moment........ Who's on first?

    First question: How do you plug your car into a Service Center?

    2nd question: Why/How would you tow a Service Center to a SuperCharger....that doesn't sound right.

    You guys are killing me...... I don't understand anything you are saying.

    LOL
     
  13. Need

    Need Active Member

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    Honestly IMHO, it depends on in which state did your MS break down. In SC, there is no SC. So if your car breaks down while charging in a SC in SC, they can't tow you to a SC in SC. I hope it's all clear to you now MM.
     
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  14. MarcusMaximus

    MarcusMaximus Active Member

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    Can they tow me from an SC in SC to an SC at an SC in SC?
     
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  15. Silent Ludicrosy

    Silent Ludicrosy Supporting Member

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    So Confused...
     
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  16. Jason S

    Jason S Model S Sig Perf (P85)

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    Are there any SCs or SCs in SC? Heh, I looked it up and it looks like they have SCs but not SCs. It is one of those states.

    So the OP should've asked what happens if the car breaks down and is stuck at an SC in SC which has no nearby SCs. That would've been a much more interesting question.
     
    • Funny x 1
  17. MarcusMaximus

    MarcusMaximus Active Member

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    Ok, now I feel like it’s starting to get difficult to keep track of what these abbreviations mean.
     
  18. tls

    tls Member

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    Yup. When this happened to me they helped me find a rental car at the closest place that was still open; I drove the rental to the SC two days later and they dropped it off for me. At least at the time, they said they would have paid for a taxi, Uber, or some other means of transportation to get me either home, then to the SC, or to the SC in one shot if necessary.
     
  19. jelloslug

    jelloslug Active Member

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    Only if you are in Southern California or South Carolina.
     
  20. Half Dollar Bill

    Half Dollar Bill Traveller, teacher, poet, accountant

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    During my junior year at SC (Southland College in the Philippines) I had an internship at SC (Standard Chartered - England) when my parents bought a Model S after trading in their Lexus SC. During the flight home to see it I watched SC (SportsCenter) and read about the nasty SC (Special Circumstances) group in Iain M. Banks “The Player of Games” novel.

    I arrived in SC (South Columbus) and my parents picked me up for a vacation to the beach in SC (South Carolina). We were at the SC (supercharger) in Santee when the car threw an error message and Tesla’s online support immediately called and said it was nothing to worry about but recommended we get to a SC (Service Center) at our convenience. We still went to the beach but tabled our trip to visit USC until we had the MC in the MS looked at.
    :D
     
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