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What happens when you actually pick up an X?

Discussion in 'Model X: Ordering, Production, Delivery' started by disagree, Dec 5, 2016.

  1. disagree

    disagree hos epi to polu

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    Seems that a lot of people will be getting their cars this month. My DS out of the blue asked me to make a delivery appointment for end of this week. I'm skeptical, but whatever.

    What should I expect at the appointment? I have no idea how much time to allot for it.

    Thanks!
     
  2. Ormond

    Ormond Member

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    I made an appointment for a time that was convenient for my schedule. I think I spent two hours with the delivery specialists. The majority of the time was spent going over the features.

    You'll notice that other folks have posted a delivery checklist. It's exhaustive, but was helpful for me to review ahead of time. I inspected the trim, paint, and door alignment carefully. Check to make sure the doors work properly.
     
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  3. muleferg

    muleferg Active Member

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    Don't forget the wheels. I missed some dings on my Model S. Dings from the tie downs on the delivery truck.
     
  4. wesley888

    wesley888 Member

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    What would/could they did if there are dings on the wheels? Ask them for comp? or?
     
  5. ecarfan

    ecarfan Well-Known Member

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    What are you skeptical about?
     
  6. bushburner

    bushburner Member

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  7. disagree

    disagree hos epi to polu

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    I'm skeptical that the car will actually be ready in time for scheduled appointment. It is so far ahead of when they thought the car would be ready that I have a hard time believing the appointment. For example, I have received no official notifications that it has been scheduled. It isn't at the service center. Those sorts of things.

    Not sure if serious. :confused:
     
  8. disagree

    disagree hos epi to polu

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    And, of course, the cosmos heard me and I just received a confirmation email. Lol. Oh geez.

    What a crazy process! Skepticism fading..... excitement building.....

    So it seems like I should expect to be there for a couple of hours and need to make sure my wife actually clears her schedule.
     
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  9. hollywood

    hollywood Member

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    I'd like to know the answer to this. I'm taking delivery to my house instead of pickup at factory/dealership
     
  10. number12

    number12 Active Member

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    Why? Anyway around this?

    They fixed a lot of stuff for me on the spot at the dealership.
     
  11. hollywood

    hollywood Member

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    I didn't realize they fix things on the spot. Although initially I was planning to do factory pickup which is probably too busy to do anything.

    I changed mine to delivery because to pick it up would require a ride or train trip over 3 hours. I was going to do it initially, but then home delivery sounded way more convenient. If there are issues like dents and such, I don't know if I have any recourse with the home delivery
     
  12. Gregkeys

    Gregkeys Member

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    #12 Gregkeys, Dec 8, 2016
    Last edited: Dec 8, 2016
    We picked up our cyber car tonight, the experience went something like this.

    We drove our current car to delivery, it was in an industrial business park, nothing fancy, with simple glass room offices next to rows of garages, similar to a storage facility.

    The office's were painted white with some funky Jetsons style round chairs and a picture of a tesla model s on the wall.

    Getting there was something we should have planned better, we assumed a relative would take us but when the time came they backed out.

    We started looking into an Uber; I called our DS to see if they had a shuttle but the shuttle was busy, our DS did offer to pay for an uber but we declined, instead we opted to drive our Prius and just leave it there for a couple days (with their approval of course), doing that got us to delivery on time.

    Once we arrived, they sat us down to fill out our registration paperwork and a couple other things, they gave us a tesla branded pen to sign with.

    Most of the loan paperwork was done ahead of time so it didn't take too long.

    After the paperwork was complete we walked outside to a garage door which our DS opened and presented to us our car.

    Sadly the experience was not like the videos I had seen on YouTube; I expected a warm showroom with our car in the center where we could inspect and learn about the car in peace.

    When the garage door was opened there was our MX in the garage but it wasn't alone It was next to a new Model S that had what I assume was a new owner and DS going through its features.

    Our DS presented us with our keys and proceeded to walk us through the details of our new car, I was so enamored I honestly barely noticed the car next to us with people in it playing with the touch screen.

    I do have to give props to our DS he was extremely patient with us, the timing ended up right at my 2 year olds bed time so she was not helpful at all, pulling on cup holders, crying and slapping me for attention every time the DS tried to talk.

    We plan to send that guy a nice thank you for enduring that, but I guess it's somewhat expected with family vehicles, he says it happens more than you'd think.

    Anyways we walked through the details of the car, I inspected the crap out of it, there was a significant amount of tape and residue around the car that looked like chipped paint, They called in a detailer to clean up everything they could.

    There was a couple damage points we noted, scratches on the roof, there was some micro scratches on the passenger side top window chrome, a paint blemish on the passenger side of the frunk hood (like a raised drop of paint, only visible from one angle), there were a couple places on the b pillars with what looked like sharp metal shavings in the paint.

    Did I mention it was freezing in the garage, like literally freezing, that made it extremely difficult especially with a cranky kid in the car threatening to break everything (we just can't have nice things with kids I guess)

    Anyways, despite all that it was so exciting to finally get our MX I didn't really care that the experience wasn't as glamorous as I'd seen on YouTube.

    We drove her to a super charger just to get that figured out and get a bite to eat.

    Then we proceeded to drive home, I definitely missed not having autopilot, but I did atleast have cruise control.

    The ride was wonderful, our baby is now safely tucked away in our garage charging up for the adventures ahead.
     
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  13. hollywood

    hollywood Member

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    what did they do about the scratches/blemishes
     
  14. bushburner

    bushburner Member

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    I just noticed a paint chip on the front bumper, probably from delivery. Didn't bother me much, can't be too anal about everything.
     
  15. Gregkeys

    Gregkeys Member

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    They offered to fix everything, for the chrome they offered to order a replacement part for it, I asked him to hold off until I had a couple days with it to decide if it's worth it.

    The scratches are small enough that more are likely to happen, I need to decide if replacing the part and causing other potential damage is worth the fix when it might just get more scratches anyways.

    The scratches on the roof, the detailer was confident he could remove.

    The paint drop on the frunk, they think it's just extra clear coat, the detailer said he thinks he can (soft sand, I think thats what he called it) it without causing any damage
     
  16. SUMD

    SUMD Member

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    Really appreciate you taking the time to write out your experience.

    Wife and I are also planning on taking our munchkins with us whenever we get the call- at least we won't have to deal with the freezing temps that you guys had to endure.

    Happy driving!!



     
  17. mkjayakumar

    mkjayakumar Active Member

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    "What happens when you actually pick up an X?"

    You get the X :)
     
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  18. HookBill

    HookBill Member

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    I can't pick up and X. It is WAY too heavy.
     
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