What happens when you take your car in for service?

[smak]

So I'm having an autopilot issue, mainly that it's not started after 200 miles.

After a few more days, I'm thinking of calling service to see what they can do.

Maybe they can apply the new firmware update, and I can try it out.

If not, when I do take it in, and it's a multi-day thing, do I get a rental car? Do I get a Tesla they have available?

When does each happen? Just randomly?

Can I wait until they have a Tesla available, since it's not a rush issue?

 

[Robocheme]

Yes, you get a loaner, but it's best if you request one ahead of time. It'll be basically whatever they have. Once I got a S, another time it was a Jaguar XE. Both cars were actually not owned by Tesla, but were rentals from Enterprise.

 

[gjunky]

I've always had a loaner and they were always a Model X but why don't you just call them and ask?