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What happens when you take your car in for service?

Discussion in 'Model 3' started by smak, Apr 4, 2018.

  1. smak

    smak Member

    Mar 3, 2016
    NorthHollywood, CA
    So I'm having an autopilot issue, mainly that it's not started after 200 miles.

    After a few more days, I'm thinking of calling service to see what they can do.

    Maybe they can apply the new firmware update, and I can try it out.

    If not, when I do take it in, and it's a multi-day thing, do I get a rental car? Do I get a Tesla they have available?

    When does each happen? Just randomly?

    Can I wait until they have a Tesla available, since it's not a rush issue?
  2. Robocheme

    Robocheme Member

    Feb 3, 2017
    Northern California
    Yes, you get a loaner, but it's best if you request one ahead of time. It'll be basically whatever they have. Once I got a S, another time it was a Jaguar XE. Both cars were actually not owned by Tesla, but were rentals from Enterprise.
  3. gjunky

    gjunky Trifecta: Solar and both cars are EVs

    Mar 26, 2012
    Scottsdale, AZ
    I've always had a loaner and they were always a Model X but why don't you just call them and ask?

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