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What happens when you take your car in for service?

So I'm having an autopilot issue, mainly that it's not started after 200 miles.

After a few more days, I'm thinking of calling service to see what they can do.

Maybe they can apply the new firmware update, and I can try it out.

If not, when I do take it in, and it's a multi-day thing, do I get a rental car? Do I get a Tesla they have available?

When does each happen? Just randomly?

Can I wait until they have a Tesla available, since it's not a rush issue?