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What happens when you take your car in for service?

smak

Member
Mar 3, 2016
816
672
NorthHollywood, CA
So I'm having an autopilot issue, mainly that it's not started after 200 miles.

After a few more days, I'm thinking of calling service to see what they can do.

Maybe they can apply the new firmware update, and I can try it out.

If not, when I do take it in, and it's a multi-day thing, do I get a rental car? Do I get a Tesla they have available?

When does each happen? Just randomly?

Can I wait until they have a Tesla available, since it's not a rush issue?
 

Robocheme

Member
Feb 3, 2017
216
209
Northern California
Yes, you get a loaner, but it's best if you request one ahead of time. It'll be basically whatever they have. Once I got a S, another time it was a Jaguar XE. Both cars were actually not owned by Tesla, but were rentals from Enterprise.
 

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