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What happens when you take your car in for service?

Discussion in 'Model 3' started by smak, Apr 4, 2018.

  1. smak

    smak Member

    Joined:
    Mar 3, 2016
    Messages:
    811
    Location:
    NorthHollywood, CA
    So I'm having an autopilot issue, mainly that it's not started after 200 miles.

    After a few more days, I'm thinking of calling service to see what they can do.

    Maybe they can apply the new firmware update, and I can try it out.

    If not, when I do take it in, and it's a multi-day thing, do I get a rental car? Do I get a Tesla they have available?

    When does each happen? Just randomly?

    Can I wait until they have a Tesla available, since it's not a rush issue?
     
  2. Robocheme

    Robocheme Member

    Joined:
    Feb 3, 2017
    Messages:
    123
    Location:
    Northern California
    Yes, you get a loaner, but it's best if you request one ahead of time. It'll be basically whatever they have. Once I got a S, another time it was a Jaguar XE. Both cars were actually not owned by Tesla, but were rentals from Enterprise.
     
  3. gjunky

    gjunky Trifecta: Solar and both cars are EVs

    Joined:
    Mar 26, 2012
    Messages:
    1,242
    Location:
    Scottsdale, AZ
    I've always had a loaner and they were always a Model X but why don't you just call them and ask?
     

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