A standard problem in these cases of horrible service conjoined with horrible assembly quality and poor quality control is the question of how frequent these issues are. I wish we had more data on this. Personally we've had nothing but great service on our two performance model 3s, but they've all been relatively minor issues with the most serious one being the replacement of a computer board early on in the life of my wife's car. Obviously anecdotes either positive or negative don't prove anything but does anybody know any way of getting data about lemons because surely holy Donuts car was a lemon. Tesla of course is famously tight lipped about all this - part of what's wrong with their corporate culture which often times appears to be aimed at damage control and minimization instead of actually admitting that they f***** up. Additionally of course there is the business of both confirmation and Reporting bias. People tend to report dismal experiences more than good to great ones.
For whatever it's worth, we had a dismal experience around Tesla solar repair, including how Tesla would not provide us with any written statement about the damage to our system from an incompetent 'certified' installer. Once again they retrenched, minimized, and said "not our problem." So there's clearly something wrong with the corporate culture on the service side. Their responses seem designed from the standpoint of some attorneys misguided concept of what's necessary to minimize liability. Far different from actually fixing the problem.
