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What if Your Car is Seemingly "Frozen" at a Particular Software Version?

tps5352

Active Member
Supporting Member
Note: This discussion was originally part of Post #1 of Thread Trying to Make Sense of Recent Software Versions.... Apparently, the information table there became so large that extra language had to be jetisoned.

Discussion: What If Your Car is “Frozen” at a Particular Software Version?

Tesla owners have come to enjoy fairly frequent software (firmware) updates that can revitalize and improve vehicle operations. Customers now anticipate and look forward to major software roll-outs that bring exciting and innovative new features. A downside is that software update delays can create understandable anxiety and frustration. But not all complaints are fully justified. Based on TMC posts, there are a number of more-or-less legitimate reasons why a car has not received a particular software update.
  • New cars may not at first receive software updates, sometimes for months.
  • Tesla software roll-outs may be slow-paced and/or target subsets of cars rather than the whole population.
  • Releases can seemingly drag out for days and even weeks. This can be normal.
  • Updates may not apply to specific model-years, regions/countries, MCUs, and vehicles with particular hardware.
  • For various known and unknown reasons, not all cars get all updates and at the same time.
  • Updates may sometimes be hindered by other factors (e.g., inadequate WiFi connectivity).
Some tips, observations, and suggestions:
  1. If you are in the USA, read Tesla’s description about its software updates here: Tesla Software Updates (USA). (For other countries, check your Tesla website for support on this issue.)

  2. Be aware that if your car is new, it probably received special factory-installed firmware (e.g., 2021.35.102.2) that (a) is apparently intended to stay with the car for an unspecified initial “breaking in” period (my words, not an official description) and (b) takes time (e.g., 1 to 2 months) to be replaced by regular software updates (“Production Builds”).

    As I say in Post #3, below, my guess is that the reason for this is so that the car can be "tested" for a couple of months to iron out any bugs, electronic or otherwise, before it starts receiving normal software updates. That way, if the owner finds any problems they will not be due to new software.

  3. Tesla releases updates in sporadic batches or waves, often slowly, seemingly car-by-car, over time. This is probably so that if serious unforeseen problems materialize any resulting impacts can be contained within smaller groups of cars (rather than world-wide) and the range of impacts minimized. (See TMC Forum Reference; Post #14.)

  4. Sometimes otherwise seemingly eligible cars may skip updates for one reason or another. (See TMC Forum Reference; Post #9.) The bottom line: a car (or its owner) that has not received an update does not necessarily have a problem.

  5. It is not unusual for Tesla cars to have different software at any one time. That is pretty much standard. There are many reasons for this.

  6. At the same time, if you are “frozen” at a particular software version, you are probably not alone. There may be many other cars in exactly the same situation. Unfortunately, most of us cannot be privy to all the decision-making that goes into Tesla software development and distribution, or necessarily aware of what other drivers are experiencing. And unless you follow software upload tracking sites like Teslascope or Teslafi (which sample their respective customer bases) you may be unaware of the extents of different roll-outs and the varieties of different software versions out there.

  7. The Thread mentioned above was intended to help answer some (not all) questions about late 2021 software updates:
    (a) Determine where you are in the greater scheme of software versions.
    (b) Confirm that you are in a normal "Production Build" or special "FSD Beta Testing" build track. (These are not official names.)
    (c) See what features your car should have (subject to certain restrictions).
    (d) Evaluate the differences in features between the two "branches" (or "tracks").
    (e) Help establish (up to a certain point) whether your car truly should have a particular software version.
    (f) Understand more in general about the way Tesla releases its software updates.

    But Post #1 of that Thread cannot expand forever. Instead, readers are directed to not a tesla app for ongoing information about subsequent Tesla software releases.

  8. Based on TMC Forum comments, there may not be much you can do to speed up or initiate software updates. In this case, patience really is a virtue. However, here are a few tips from TMC commenters:

  9. In your car's (central display) "Software" screen, change the setting for software updates to "Advanced."

  10. If you do not have "Premium Connectivity," be sure your car has extended access to a solid, reliable, WiFi network where it is routinely parked.

  11. Some posters suggest that it is important that the car "sleeps" occasionally. (May not help; can't hurt.)

  12. Since owner's can learn about software updates in at least two ways--from the center display screen (under "Software") and in the Tesla App--it may be helpful to have a reasonably up-to-date Android phone or iPhone with the latest Tesla app version.

  13. If you are in either the Early Access or the FSD Beta Testing programs, and have not received software updates you think you should, you can try contacting Tesla at [email protected] and [email protected], respectively.

  14. Some (not all) have had luck having ("Production Build") software pushed by Tesla Service.
    (a) Use the Tesla App.
    (b) Under "Service" / "Request Service" / "Software" check the "Update" circle.
    (c) Add something like "No software updates - Please check" in an accompanying message.

    Service can apparently check your car remotely, see if software updates have failed, and push an available (non-FSD Beta) update. (See TMC Forum Reference; Post #3.)

  15. If you are applying for or already in the FSD Beta testing program, you can opt out on your car's center display screen (under "Autopilot," I believe) or by contacting the FSD Beta program email (in #13, above).

  16. Use the TMC Forum search function--there are many threads and posts that discuss software updates and downloads. For example, try this Thread: When Do I Get MY FSD Beta Update.

  17. Finally, concerning those waiting for an update to allow them to become FSD Beta testers--with the large increase in numbers of (USA) FSD Beta testers around the start of 2022, it may be that Tesla reached some kind of (arbitrary?) limit on the amount of additional incoming data it could handle or that it needed. In addition, FSD Beta testing has now (as of 2/22) spread to Canada (which will supply a new test area). So otherwise viable test candidates--those with FSD and good test scores--continue to find themselves waiting (seemingly endlessly) for invitations to become actual testers. There may be no specific reason why these invitations do not materialize, other than just 'the luck of the draw'--i.e., Tesla has enough testers right now.

  18. As always, if you have any successful ideas, please share.
 
Last edited:

tps5352

Active Member
Supporting Member
???...???

I'm not sure what you mean. But my speculation (and that is what it is) makes sense. Tesla probably wants a new car to get "burned in" (like a computer or any piece of sophisticated electronic equipment) before software is updated. Why else would there typically be a delay of sometimes months before software starts updating?
 
Note: This discussion was originally part of Post #1 of Thread Trying to Make Sense of Recent Software Versions.... Apparently, the information table there became so large that extra language had to be jetisoned.

Discussion: What If Your Car is “Frozen” at a Particular Software Version?

Tesla owners have come to enjoy fairly frequent software (firmware) updates that can revitalize and improve vehicle operations. Customers now anticipate and look forward to major software roll-outs that bring exciting and innovative new features. A downside is that software update delays can create understandable anxiety and frustration. But not all complaints are fully justified. Based on TMC posts, there are a number of more-or-less legitimate reasons why a car has not received a particular software update.
  • New cars may not at first receive software updates, sometimes for months.
  • Tesla software roll-outs may be slow-paced and/or target subsets of cars rather than the whole population.
  • Releases can seemingly drag out for days and even weeks. This can be normal.
  • Updates may not apply to specific model-years, regions/countries, MCUs, and vehicles with particular hardware.
  • For various known and unknown reasons, not all cars get all updates and at the same time.
  • Updates may sometimes be hindered by other factors (e.g., inadequate WiFi connectivity).
Some tips, observations, and suggestions:
  1. If you are in the USA, read Tesla’s description about its software updates here: Tesla Software Updates (USA). (For other countries, check your Tesla website for support on this issue.)

  2. Be aware that if your car is new, it probably received special factory-installed firmware (e.g., 2021.35.102.2) that (a) is apparently intended to stay with the car for an unspecified initial “breaking in” period (my words, not an official description) and (b) takes time (e.g., 1 to 2 months) to be replaced by regular software updates (“Production Builds”).

    As I say in Post #3, below, my guess is that the reason for this is so that the car can be "tested" for a couple of months to iron out any bugs, electronic or otherwise, before it starts receiving normal software updates. That way, if the owner finds any problems they will not be due to new software.

  3. Tesla releases updates in sporadic batches or waves, often slowly, seemingly car-by-car, over time. This is probably so that if serious unforeseen problems materialize any resulting impacts can be contained within smaller groups of cars (rather than world-wide) and the range of impacts minimized. (See TMC Forum Reference; Post #14.)

  4. Sometimes otherwise seemingly eligible cars may skip updates for one reason or another. (See TMC Forum Reference; Post #9.) The bottom line: a car (or its owner) that has not received an update does not necessarily have a problem.

  5. It is not unusual for Tesla cars to have different software at any one time. That is pretty much standard. There are many reasons for this.

  6. At the same time, if you are “frozen” at a particular software version, you are probably not alone. There may be many other cars in exactly the same situation. Unfortunately, most of us are not privy to all the decision-making that goes into Tesla software development and distribution, or necessarily aware of what other drivers are experiencing. And unless you follow software upload tracking sites like Teslascope or Teslafi (which sample their respective customer bases) you may be unaware of the extents of different roll-outs and the varieties of different software versions out there.

  7. The Thread mentioned above was intended to help answer some (not all) questions about late 2021 software updates:
    (a) Determine where you are in the greater scheme of software versions.
    (b) Confirm that you are in a normal "Production Build" or special "FSD Beta Testing" build track. (These are not official names.)
    (c) See what features your car should have (subject to certain restrictions).
    (d) Evaluate the differences in features between the two "branches" (or "tracks").
    (e) Help establish (up to a certain point) whether your car truly should have a particular software version.
    (f) Understand more in general about the way Tesla releases its software updates.

    But Post #1 of that Thread cannot expand forever. Instead, readers are directed to no a tesla app for ongoing information about subsequent Tesla software releases.

  8. Based on TMC Forum comments, there may not be much you can do to speed up or initiate software updates. In this case, patience really is a virtue. However, here are a few tips from TMC commenters:

  9. In your car's (central display) "Software" screen, change the setting for software updates to "Advanced."

  10. If you do not have "Premium Connectivity," be sure your car has extended access to a solid, reliable, WiFi network where it is routinely parked.

  11. Some posters suggest that it is important that the car "sleeps" occasionally. (May not help; can't hurt.)

  12. Since owner's can learn about software updates in at least two ways--from the center display screen (under "Software") and in the Tesla App--it may be helpful to have a reasonably up-to-date Android phone or iPhone with the latest Tesla app version.

  13. If you are in either the Early Access or the FSD Beta Testing programs, and have not received software updates you think you should, you can try contacting Tesla at [email protected] and [email protected], respectively.

  14. Some (not all) have had luck having ("Production Build") software pushed by Tesla Service.
    (a) Use the Tesla App.
    (b) Under "Service" / "Request Service" / "Software" check the "Update" circle.
    (c) Add something like "No software updates - Please check" in an accompanying message.

    Service can apparently check your car remotely, see if software updates have failed, and push an available (non-FSD Beta) update. (See TMC Forum Reference; Post #3.)

  15. If you are applying for or already in the FSD Beta testing program, you can opt out on your car's center display screen (under "Autopilot," I believe) or by contacting the FSD Beta program email (in #13, above).

  16. Use the TMC Forum search function--there are many threads and posts that discuss software updates and downloads.

  17. As always, if you have any successful ideas, please share.
Superb and concise. Thank you!
 
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Reactions: tps5352

tps5352

Active Member
Supporting Member
if your car is frozen on v10 you are one of the lucky ones. do not unfreeze to v11. it will suck.

I lost use of my two USB data ports (so no video saves and no stored music). May be a hardware failure, but the timing (December 24) is suspicious. Could it be the holiday software? I find out more next week.
 

tps5352

Active Member
Supporting Member
my USB ports no longer work, but unfortunately, I didn't notice it in time to correlate it with an event like an update.

For me the USB data (not power-only) outlets apparently stopped working around December 24, 2021. How do I know? That is the date of the latest stored videos on my USB storage drive. If you can, check your storage device (if you happen to use one for Dashcam or Sentry Mode video storage).

*****​

BTW, Tesla delayed my mobile service repair appointment until January 31st. I suspect that this may be because they had to wait to get parts?

Thinking to save time, I had previously sent a message to Service asking if I should check the fuses (next to the accelerator pedal)--maybe that was the cause and I could fix it myself?

Tesla Service seemed to discourage me from that route. They implies that they were expecting it to be a hardware issue and that the ports or hub (or something) may have to be replaced? I will try to watch the repair process and report back what the results may be. (I also have to try to prevent them from pushing a non-FSD software version, should that be something that they would otherwise try.)

I hope I can get this issue fixed. I took a drive to Santa Clara (from Sacramento) recently. (Drove right by the mother-ship--the Fremont factory off of I-880.) Naturally there was (typical) SF Bay area traffic and craziness. Luckily I didn't end up needing Dashcam, but there was one close call.
 
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hill

high fiber member
Apr 21, 2015
1,363
764
either MT or TN
it used to be (maybe still?) that you could deliberately cause your car to freeze out new updates. tap for the update to start - then contrary to the instructions to NOT turn your car on - you do it & drive around the block for a 10 or 15 minutes. that's how we kept on V7 for a long time - which we love love LOVED. But if you go into the SC - they'll update your ride no matter what you do or say.
 
[*]Be aware that if your car is new, it probably received special factory-installed firmware (e.g., 2021.35.102.2) that (a) is apparently intended to stay with the car for an unspecified initial “breaking in” period (my words, not an official description) and (b) takes time (e.g., 1 to 2 months) to be replaced by regular software updates (“Production Builds”).

As I say in Post #3, below, my guess is that the reason for this is so that the car can be "tested" for a couple of months to iron out any bugs, electronic or otherwise, before it starts receiving normal software updates. That way, if the owner finds any problems they will not be due to new software.

My March-2021 M3 LR AWD updated to to 2021.4.13 on the same day I took delivery (I didn't think to take note of what version it was delivered with).

Other than that, this is an excellent summary!
 

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