What is a Sales Rep good for?

[MyYY]

I ordered our MY on May 26, expected delivery date shows July 26-August 14. No VIN yet.
Is it worth contacting a sales rep? Does he/she have access to information that I don't see on the website?
Do I already have a sales rep assigned to me or should I just call my local dealership?

This whole process has been a great exercise in patience. Amazon Prime members do not need to apply

 

[NotElunMosk]

Based on everything I've seen in this thread, no, the sales reps don't appear to have access to secret information that you don't see. I think someone in that thread said that they're just as in the dark as we are sometimes.

 

[thesmokingman]

It's good to have a contact when crap pops up. Like for ex. our delivery date was randomly pushed back and you really have no option to intervene. We contacted our SA and he contacted the delivery team and got our date was moved back.

 

[GreenT]

I ordered our MY on May 26, expected delivery date shows July 26-August 14. No VIN yet.
Is it worth contacting a sales rep? Does he/she have access to information that I don't see on the website?
Do I already have a sales rep assigned to me or should I just call my local dealership?

This whole process has been a great exercise in patience. Amazon Prime members do not need to apply

Technically Tesla do not have dealerships.

 

[PNWLeccy]

The SA exists to ensure you don't drive your spouse crazy talking obsessively about Tesla. They are sort of like a therapist, someone you can speak your mind to and get it out of your system.

A forum exists so that you can relate to others who have this affliction. You can swap stories, tips, tricks but mostly it exists to validate you are not alone in this.

 

[MyYY]

Technically Tesla do not have dealerships.

"Showrooms"

 

[glide]

"Showrooms"

I wouldn’t call them showrooms either since many don’t even have display vehicles.

 

[GreenT]

I wouldn’t call them showrooms either since many don’t even have display vehicles.

That's what they're called.

 

[glide]

That's what they're called.

A bit of a misnomer then, isn’t it?

And they are also not called showrooms if you want to be picky about it. They are stores or galleries.

 

[Ryachu]

I ordered our MY on May 26, expected delivery date shows July 26-August 14. No VIN yet.
Is it worth contacting a sales rep? Does he/she have access to information that I don't see on the website?
Do I already have a sales rep assigned to me or should I just call my local dealership?

This whole process has been a great exercise in patience. Amazon Prime members do not need to apply

My SA has just been there as a constant point of contact when I have questions about the ordering process or the vehicle itself. She’s been pretty helpful with the financing and helping to get my trade evaluation expedited.

I think I agree that they really don’t have much control over the estimated delivery date. However, I’ve been stuck at a September EDD per the website but she claims that I’m still on track for a late July/Early August according to their delivery schedule for the that location. Time will tell if that’s correct or not.

Might be worth a trip or call to your local showroom just to have a conversation with someone as a point of contact if you feel like you may need some help, but seems like some people do okay without a local SA too.

 

[Darblish]

For me, it’s an email address to which I can send questions and receive either no response or (at best) a partial reply. Today marks three full weeks since I sent in a couple of payment-related questions and received nothing back.

My SA started things off on a great foot during my first test drive, though, by telling me that if I was hoping for the free supercharger miles then I should consider buying a different car (the referrals are illegal in Ohio, because dealerships convinced the state legislature that both parties receiving the miles needed to be licensed car dealers in order to receive any compensation related to the sale). I only worked in sales for a brief while, but “convince people not to buy your product” wasn’t part of the training.

In short, they’re either great, mediocre, or terrible, and I sincerely hope that the rest of the purchase process doesn’t require their involvement.

 

[GreenT]

Then why put up with it?

 

[Darblish]

Then why put up with it?

What’s your proposal? Everywhere that I’ve worked, “guy who bought a thing” doesn’t have authority over personnel changes at the business.

 

[GreenT]

What’s your proposal? Everywhere that I’ve worked, “guy who bought a thing” doesn’t have authority over personnel changes at the business.

Can't answer that as I've no idea what the question is, if there even is one?

 

[DarthStar]

The SA exists to ensure you don't drive your spouse crazy talking obsessively about Tesla. They are sort of like a therapist, someone you can speak your mind to and get it out of your system.

A forum exists so that you can relate to others who have this affliction. You can swap stories, tips, tricks but mostly it exists to validate you are not alone in this.

Hahaha...only been a few days and my wife is DONE hearing about.

 

[hcdavis3]

Hahaha...only been a few days and my wife is DONE hearing about.

My SA has been outstanding during the whole process of ordering and keeping me updated on the delivery updates.

 

[sunshine3200]

My SA has been outstanding during the whole process of ordering and keeping me updated on the delivery updates.

Lucky you. I am in the bay area of California and none of the service advisors answer the phones or returns emails. I called the 800 number put in a totally different ZIP Code (New York) and what do you know they answer the phone every time I’ve done this. So sad

 

[TwelveVoltMan]

 

[GreenT]

View attachment 683656

Just me??? No audio?