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What is your customer service experience?

Discussion in 'Model 3' started by thescud, Aug 19, 2018.

?

Quality of customer service?

Poll closed Aug 21, 2018.
  1. Bad

    0 vote(s)
    0.0%
  2. Frustratingly bad

    1 vote(s)
    33.3%
  3. Embarrassingly bad

    2 vote(s)
    66.7%
  1. thescud

    thescud Member

    Joined:
    Aug 6, 2018
    Messages:
    32
    Location:
    Edmonton, AB
    I'm wondering if everyone finds it as fruitless as me to try to get answers from Tesla using the 'Contact' form on the website. I've tried twice to get answers to questions about my upcoming delivery and have gotten zero response. These attempts were weeks ago. I'm ordering a C$100K car, shouldn't I be able to get five minutes of time from a customer service agent?
     
  2. Runt8

    Runt8 Active Member

    Joined:
    May 19, 2017
    Messages:
    1,402
    Location:
    Colorado
    So apparently this poll is less about contributing useful data to the community and more about venting your frustration?
     
    • Like x 2
  3. thescud

    thescud Member

    Joined:
    Aug 6, 2018
    Messages:
    32
    Location:
    Edmonton, AB
    Fair enough, I admit to being a little frustrated. Unfortunately, I don't see an option to edit my original post.
     
  4. yogi4

    yogi4 Member

    Joined:
    Jun 19, 2018
    Messages:
    36
    Location:
    Austin Tx
    My customer service experience with Tesla has always been excellent . They go above and beyond to help customers , despite the made rush due to Model 3 orders , they always took care of me and that's one reason I've already purchased second tesla.
     
  5. PoitNarf

    PoitNarf The Clown Prince of Crime

    Joined:
    Jun 7, 2016
    Messages:
    1,435
    Location:
    NJ
    Maybe you should try calling them instead? They are clearly going through some growing pains with the dramatic increase in delivery volume and a phone call is likely to yield better results than using a web contact form. If you’ve been assigned a delivery advisor they should be your main point of contact for any questions or concerns.

    I did not participate in your poll since there are no good/great voting options.
     

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