Why Is Lemonade (LMND) Stock in the Spotlight?
Lemonade now have car insurance licences in most states through their acquisition. Down to $1bn market cap. Triple down or cut losses?
My humble opinion is no LMND isn't really a worthwhile investment. I was an insurance agent for 10 years so I've sat through my share of sales, underwriting, and company performance meetings. I am guessing for most tech investors LMND's attraction is its claim of AI capability, but I think it's both overstated in significance and also irrelevant in impact.
Insurance is a simple business: you take money in and you hope to keep some of it after paying for overhead and claims. There is nothing revolutionary about this business model, and AI can only improve the efficiency of your company but it won't propel you head and shoulders above the competition.
Underwriting/pricing:
LMND touts its AI underwriting, but it's not like they stick a camera inside your home to analyze your lifestyle or habits, nor do they ask for more financial information from you to analyze what type of consumer you are. They ask for the same type of information every other insurance company gets - age, location of the house, and most importantly your credit scores (in the states that allows it). Yea sure, an AI can be faster than a human actuary running these numbers but so what? Insuranc rates don't need to be update in real time. Insurance companies typically only update weekly, monthly, or quarterly. Having an AI run your underwriting/pricing gives you very little advantage over a tradtional insurance company that hires a team of 10 actuaries.
Investing
Insurance companies generate extra profit by investing their cash flow. I am sure LMND's AI doesn't know how to invest though, because if it does and is good at it, they won't be an insurance company.
Staff Overhead
This is where LMND can save a tremendous amount of money, becauses even though anybody who is intelligent enough to have a high school degree can work for an insurance company as an agent, adjuster, and/or customer service rep, it takes a lot of training to get them up to speed. It's very typical for a good CSR to make $40-50k just because she has been with you for so long she knows how to answer every typical customer questions and it takes too damn long to train somebody new. The job is actually very simple - you answer the phone, take payment, and tell the customer to call the claims department lol - but the training and learnign curve can be steep. Same with claim adjusters, the job is easy, but the time and cost to train is high. If LMND's AI can truly solve this, then they will be a revolutionary company. They don't need to be in the insurance industry. They would accomplish what UiPath is trying to do and make so much more money by basically helping the world cut out all service and knowledge based jobs.
Claims
LMND wants you to think their AI can solve claims quickly and efficiently. This can only be done for the smallest claims though as anything more complicated still has to be handle be a human adjuster. If LMND's AI is so good it can handle claim adjusting, they won't be an insurance company - they will make so much more money by selling this AI to any business that requires intelligent workers.
What I am trying to say is... yes, insurance is an dinosaur industry that badly needs revolution. However, what you need is what Tesla Insurance is doing - monitoring your driving habits and FSD usage - instead of using AI to do actuary and pay small claims. Just because you put the word "AI" in your investor presentation powerpoint doesn't make you an AI company.