Sharing what I consider to be outrageous attitude by Tesla concerning service, driveability and safety. Background: On July 8th, the MCU on my 2016 Model S (3 months after warranty expired) completely failed. Car minimally drives - brake lights work but turn signals don't, warning lights and sounds don't, and rear camera doesn't. Tesla considers this okay to drive and didn't schedule me to repair for 3 weeks. On July 29th, Tesla was able to factory reset. On August 21...MCU completely fails again.
Having been through this once, I know the drill. I implore Tesla to schedule an appointment at the service center right away, but they go through the nonsense of scheduling a mobile appointment - even though we already know the MCU cannot be repaired this way. So after wasting 5 days, they then schedule me another 13 days out...so virtually 3 weeks again.
I try to escalate pointing out that they should accommodate me sooner given that this is a recurring issue and the car is undriveable. I can't figure out how to paste in the chat conversation I had with Tesla...so I'm transcribing:
Tesla: Are both the screens out or just the MCU?
Me: Just the MCU. But the turn signals don't work. While the car drives...it is unsafe
Tesla: So do to the car still being driveable and the dash screen is still showing we would need to wait until the earliest available appointment.
Me. The car is not driveable! Nobody in their right mind would say a car without turn signals, all warnings disabled and no backup camera...
Tesla: The car is still drivable and you are able to use hand signals for the turn signals until the appointment. If you feel unsafe, you can reach out to roadside and they can assist you to get a tow into the service
Me: Note none of the other safety features work either, including the backup camera. I can't imagine Tesla thinks it's okay to drive a care in this condition for three weeks. I live close enough to the service center that I can drive it there myself (no highways, no need to park and back up)...if I had a service appointment sooner!
Tesla: You would be able to back up just have to look when reversing. As long as the car can drive they would require you to wait until the scheduled appointment
Me: Very disappointed. This is outrageously shoddy service attitude for $90,000 luxury vehicle. Driving on highways using hand signals GIVE ME A BREAK! Nobody in their right mind would suggest that. In addition, the car is designed so you cannot see behind and to the sides without the camera. You would not be able to pull out of a nose-in parking spot for fear of hitting another vehicle or pedestrian.
Tesla: If you do not feel safe, you can reach out to roadside to see if they can assist you with a tow...
Anyone out there think Tesla is right and I should be comfortable at 70 mph on California highways sticking my arm out the window to merge, change lanes, and exit...will the other drivers have a clue what I'm doing?
Having been through this once, I know the drill. I implore Tesla to schedule an appointment at the service center right away, but they go through the nonsense of scheduling a mobile appointment - even though we already know the MCU cannot be repaired this way. So after wasting 5 days, they then schedule me another 13 days out...so virtually 3 weeks again.
I try to escalate pointing out that they should accommodate me sooner given that this is a recurring issue and the car is undriveable. I can't figure out how to paste in the chat conversation I had with Tesla...so I'm transcribing:
Tesla: Are both the screens out or just the MCU?
Me: Just the MCU. But the turn signals don't work. While the car drives...it is unsafe
Tesla: So do to the car still being driveable and the dash screen is still showing we would need to wait until the earliest available appointment.
Me. The car is not driveable! Nobody in their right mind would say a car without turn signals, all warnings disabled and no backup camera...
Tesla: The car is still drivable and you are able to use hand signals for the turn signals until the appointment. If you feel unsafe, you can reach out to roadside and they can assist you to get a tow into the service
Me: Note none of the other safety features work either, including the backup camera. I can't imagine Tesla thinks it's okay to drive a care in this condition for three weeks. I live close enough to the service center that I can drive it there myself (no highways, no need to park and back up)...if I had a service appointment sooner!
Tesla: You would be able to back up just have to look when reversing. As long as the car can drive they would require you to wait until the scheduled appointment
Me: Very disappointed. This is outrageously shoddy service attitude for $90,000 luxury vehicle. Driving on highways using hand signals GIVE ME A BREAK! Nobody in their right mind would suggest that. In addition, the car is designed so you cannot see behind and to the sides without the camera. You would not be able to pull out of a nose-in parking spot for fear of hitting another vehicle or pedestrian.
Tesla: If you do not feel safe, you can reach out to roadside to see if they can assist you with a tow...
Anyone out there think Tesla is right and I should be comfortable at 70 mph on California highways sticking my arm out the window to merge, change lanes, and exit...will the other drivers have a clue what I'm doing?