We decided more than two months ago to replace our Chevy Volt with a Model Y Long Range and ordered it on July 24th. We wanted red so it came to just under 55k.
A big part of our decision was to be able to trade in the Volt and they agreed to the deal.
Subsequently, we jumped through all of their hoops (pics, insurance copies, title copy etc) and then heard NOTHING for eight weeks. I mean NOTHING.
Well yesterday they sent an email telling us to pick the car up tomorrow (2 day notice).
So...ok...we had to change a doctor's appointment but, since they give you no date or time option, and since there is ABSOLUTELY no way to contact them, we felt we had better go along with their plan.
THEN...we got an email from them telling us the title paperwork for the Volt (that we had sent them almost two months earlier) wouldn't suffice and they wanted us to run down to the DMV and get the one they wanted.
Arizona now holds titles electronically and doesn't send out paper copies anymore and Tesla's system doesn't work with Arizona's system I guess.
And it turns out that, even if we had been able to get to the DMV (you have to make an appointment) they MAIL out the new title copies which, they say, takes two weeks.
So, if we have any recourse, I can't figure out what it might be.
The irony here, of course, is that they had TWO MONTHS to look at the title paperwork we sent them.
Any ideas?
A big part of our decision was to be able to trade in the Volt and they agreed to the deal.
Subsequently, we jumped through all of their hoops (pics, insurance copies, title copy etc) and then heard NOTHING for eight weeks. I mean NOTHING.
Well yesterday they sent an email telling us to pick the car up tomorrow (2 day notice).
So...ok...we had to change a doctor's appointment but, since they give you no date or time option, and since there is ABSOLUTELY no way to contact them, we felt we had better go along with their plan.
THEN...we got an email from them telling us the title paperwork for the Volt (that we had sent them almost two months earlier) wouldn't suffice and they wanted us to run down to the DMV and get the one they wanted.
Arizona now holds titles electronically and doesn't send out paper copies anymore and Tesla's system doesn't work with Arizona's system I guess.
And it turns out that, even if we had been able to get to the DMV (you have to make an appointment) they MAIL out the new title copies which, they say, takes two weeks.
So, if we have any recourse, I can't figure out what it might be.
The irony here, of course, is that they had TWO MONTHS to look at the title paperwork we sent them.
Any ideas?