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What the $#@$# is going on with Model X custom orders

Discussion in 'Model X: Ordering, Production, Delivery' started by alphainfinity, Aug 12, 2019.

  1. mrfeb14

    mrfeb14 Member

    Joined:
    Sep 18, 2013
    Messages:
    20
    Location:
    California
    I ordered a white black interior long range 5 seater on 8/11/19. I'm 30 miles from the factory. After 2 weeks with no Vin or update I talked to my SA and she said the information she had was a backlog of white and to expect last week of September or first week of October. She said if i changed my color it "probably" would go faster and bring that time into first or second week of September. So on 8/26/19 I decided to change to blue and they found me an inventory blue, white interior, 5 seat in southern California with 10 miles on it built last week of July. I decided to take it and if all goes well I take delivery Sept. 3. Fingers crossed!
     
    • Like x 1
  2. mrfeb14

    mrfeb14 Member

    Joined:
    Sep 18, 2013
    Messages:
    20
    Location:
    California
    Got a call mid morning, "can we deliver your model x this afternoon?"

    So i iave the X, it is great. Panel gaps paint fwd alighment all hood. My issue is, my X shows up in the app but i can't access it. Says "vehicle in service"

    The delivery guy said it would update once i left the delivery center geofencing. Not true. Local
    service center says it may take til Tuesday due to the holiday for all the purchase paperwork to go through and the system to update. So love the X and happy it's in my driveway. Once again fingers crossed the app thing clears up.
    Screenshot_20190901-225650.png
     
    • Like x 1
  3. bdelrizzo

    bdelrizzo Member

    Joined:
    Aug 21, 2019
    Messages:
    91
    Location:
    Tracy
    Can you post some pics? I've been looking at that precise combination myself. Congrats by the way!
     
  4. Peeyar

    Peeyar Member

    Joined:
    Aug 8, 2019
    Messages:
    23
    Location:
    Northridge
    Finally I received a text that my model x is in transit. I am taking delivery this coming Saturday Sept 7. I am hoping that there wont be any major issues on the car. fingers crossed!

    Ordered on 7/27 and delivery on 9/7 so I think thats a total of 6 weeks worth of wait. LR white-white 6 seat, 22 onyx wheels, FSD and FUSC.
     
    • Like x 2
  5. Waitl

    Waitl Member

    Joined:
    Aug 28, 2019
    Messages:
    5
    Location:
    Maryland
    Ordered 8/12 X white, white interior, 7seater, 20 inch wheels. Still no VIN. Just got text today. MX in transit. Can be pick up after oct 11. Maryland
     
  6. LA88

    LA88 Member

    Joined:
    May 16, 2019
    Messages:
    67
    Location:
    Los Angeles
    You mean Sept 11 and not Oct?
     
  7. Waitl

    Waitl Member

    Joined:
    Aug 28, 2019
    Messages:
    5
    Location:
    Maryland
    Aug-12
     
  8. Waitl

    Waitl Member

    Joined:
    Aug 28, 2019
    Messages:
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    Location:
    Maryland
    Pick up September 11
     
    • Like x 1
  9. jimbo69ny

    jimbo69ny Member

    Joined:
    May 12, 2018
    Messages:
    207
    Location:
    Ithaca NY
    Picking up in a day and a half.
     
    • Like x 1
  10. jpoet

    jpoet Member

    Joined:
    Jun 26, 2017
    Messages:
    34
    Location:
    Albuquerque NM
    My SA just called to let me know that they are expecting 100 vehicles in Littleton by the middle of the month. Mine should be one of those. They will not assign me a VIN until they have had a chance to inspect the Model X that was built for me, and verify that it has not been damaged in transit. So, if the news is good I should have a VIN sometime the week of September 15th.
     
    • Like x 2
  11. jimbo69ny

    jimbo69ny Member

    Joined:
    May 12, 2018
    Messages:
    207
    Location:
    Ithaca NY
    Interesting. Thats not how they did it for me. I received word last week that a car just left the factory that matched my specs. My agent claimed it and 5 days later it was in NY at my dealer. I am driving there tomorrow morning to pick it up at noon. I was going to do a home delivery but it would take another few days to get to me. Thankfully another Tesla owner told me that Tesla will pay for a rental and a hotel night. They DID! So thats what I am doing tomorrow.
     
  12. RoBoRaT

    RoBoRaT Zero Farts Given!

    Joined:
    Nov 22, 2018
    Messages:
    299
    Location:
    SoCalNorth
  13. Alset Srotom

    Alset Srotom Member

    Joined:
    Jun 1, 2019
    Messages:
    107
    Location:
    USA
    Ordered white long range 7 seat on 8/28. In transit text today scheduled delivery for 9/14.
     
    • Like x 1
  14. Waverider

    Waverider Member

    Joined:
    Oct 17, 2011
    Messages:
    75
    Where are they delivering it to? Seems like they’re fulfilling all the cross country orders right now and not doing California/Bay Area? At least not until the end of September.
    Or is it completely up to how proactive your Tesla customer service is to reserve one off the production line?? My person is definitely not proactive.
     
  15. Alset Srotom

    Alset Srotom Member

    Joined:
    Jun 1, 2019
    Messages:
    107
    Location:
    USA
    Charlotte, NC
     
  16. RoBoRaT

    RoBoRaT Zero Farts Given!

    Joined:
    Nov 22, 2018
    Messages:
    299
    Location:
    SoCalNorth
    3 weeks no update since 8/14 order.
    LR X, white ext, 6 white seats, delivery to Las Vegas SC.

    So I just called - got VIN and estimate delivery 19 Sep.

    I suggest calling for it.
     
  17. alphainfinity

    alphainfinity Member

    Joined:
    Jul 11, 2019
    Messages:
    74
    Location:
    Kalispell
    Who are you calling? The main tesla number?
     
  18. RoBoRaT

    RoBoRaT Zero Farts Given!

    Joined:
    Nov 22, 2018
    Messages:
    299
    Location:
    SoCalNorth
    1-888-518-3752. 1-888-51-TESLA

    This is the number on the reservation page on your account online.
     
  19. alphainfinity

    alphainfinity Member

    Joined:
    Jul 11, 2019
    Messages:
    74
    Location:
    Kalispell
    Ya I called, order placed July 31st, and still no VIN. This buying process has been TERRIBLE. We are seriously considering cancelling our order and keeping the Benz. If they are unable to communicate honestly with us about order time to delivery, and it sounds like they are providing terrible customer service post delivery, it really makes us think twice about spending money with this company. Buying a car shouldn't take this long, it shouldn't be this difficult and they need to seriously revamp their communications.
     
    • Like x 2
  20. barlowx

    barlowx Member

    Joined:
    Sep 6, 2019
    Messages:
    5
    Location:
    Los Angeles
    I've tried calling this number a few times and end up getting routed to a voicemail that has yet to call me back. Ordered on 8/17 black / black 20", confirmed same day, haven't heard a peep from Tesla since. I've submitted tickets through the site as well. Agree with alphainfinity that any amount of communication would be nice, I get more updates when I order takeout than I have with this $100k car.
     
    • Like x 2

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