TLDR: I experienced a series of sudden software errors in my Model 3 while driving, nearly got into a collision as a result, and simply do not feel safe driving this car anymore. I’m hoping to understand if this has happened to others, and what to do in response.
I picked up my new Model 3 AWD DM LR from the Brooklyn, NY service center this past May. After months of obsessive YouTube video review watching, safety rating test ogling, I had never been more excited to own a car (so much so that I decided to use the car to relocate cross-country from NY to WA).
But starting in the first week I noticed software issues – starting with the rear camera turning black suddenly during operation, and staying that way until a scroll-wheel reset.
Then in the middle of the road trip, the screen freeze issues started. During high-speed highway travel the M3 center screen would become completely frozen and unresponsive. It was intermittent enough though, that we drove the car cross-country. By the time I was able to get an appointment at the Tesla Service Center in Seattle, I was told to “wait it out”, correspond with a technician, and continually assured there would be a fix. Eventually the screen freezes have become a once every 10x drive thing.
But just two weeks ago, after five ~5 months of ownership, and fresh updates up to v10 (I’m on 2019.32.12.2), I started to see the error message “Autopilot/safety convenience features unavailable”. At first intermittently, then on every drive, and then consistently, despite numerous attempts at resets (scroll wheel and power off).
And then today, during my commute home while on a busy arterial road, a sequence of errors: auto breaking, regen braking, etc., flashing atop the car avatar in succession – and with the regen braking gone, the car suddenly handled differently. And with just a second or two to react and adapt, I nearly rear-ended another car.
Simply put – I never imagined I’d be this disappointed with the Model, and feel this unsafe. I do not want to wait a week for a service appointment – and do not want to try and drive that thing 8 miles to service center
After calling emergency roadside assistance, they’ve told me I have no other options but to see if the service center will send a technician to me, but that there’s no guarantee for that.
After that long diatribe my question to the forum is this: if I don’t feel safe or trust Tesla and this car anymore, what are my options? Is it possible to return the car if it's relatively new, or get a partial refund?