I love Tesla. I'm a stockholder, a fanboy, and have driven a Tesla since 2015. Trying to get a refund on a problem vehicle was one of those frustrating and kind of frightening experiences of my life. It should not be that hard but they do not treat the customer with any respect whatsoever. This was two years ago, I would hope things have changed, but for me it was six weeks of dead ends by phone, text, email, in person visits, etc. People will promise you a response in x number of days and invariably it will not happen. Eventually a check did show up. So at least there's that, but I was on the verge of pursuing legal action.