I've searched this forum and the broader internet, as well as emailing and live chatting with Tesla about this. My 2014 Model S had the center display stop working. We did the VIN number recall search and it was obvious we needed to have the eMMC/MCU replaced. As you all know, you can only schedule a service appointment through the Tesla App. Well, the app on my new-ish iPhone wouldn't connect. Restarted phone, made sure all updates were run, deleted and reinstalled the app - still wouldn't connect. My husband checked the app on his phone (logging in under my account) and it was working just fine so he scheduled the service.
We dropped the car off on Tuesday morning and were told we'd get updates through the app. Well, shortly after dropping the car off, my husband's app also stopped connecting. Now, we have no way to find out what's going on with our vehicle. I've tried calling directly but, if any of you have ever tried to actually call and speak with a live human being at Tesla, it is impossible and you can't even leave a voice message. The outgoing greeting says to "check your app for updates and messages about your service". So, what do you if the app isn't working?
Has anyone had this app issue before and have any suggestions to resolve it? It seems a little crazy that there is just one single method of communication with Tesla - an app - and if it's not working or you lose your phone, that's it. What's the back-up method? And, naturally, it's enormously frustrating to not have any idea of what's going on with our vehicle or when it might be ready to be picked up. Some might say, why not just head over to the service center, but ours is almost an hour drive away. Also, my husband can't just up and leave work for a couple of hours on the random hope that the car will be ready.
Weirdly, we did get an email the same day we dropped the car off saying that these parts were ordered. Interesting that they have ordered a "remanufactured" daughterboard. Here is the list from that email:
We dropped the car off on Tuesday morning and were told we'd get updates through the app. Well, shortly after dropping the car off, my husband's app also stopped connecting. Now, we have no way to find out what's going on with our vehicle. I've tried calling directly but, if any of you have ever tried to actually call and speak with a live human being at Tesla, it is impossible and you can't even leave a voice message. The outgoing greeting says to "check your app for updates and messages about your service". So, what do you if the app isn't working?
Has anyone had this app issue before and have any suggestions to resolve it? It seems a little crazy that there is just one single method of communication with Tesla - an app - and if it's not working or you lose your phone, that's it. What's the back-up method? And, naturally, it's enormously frustrating to not have any idea of what's going on with our vehicle or when it might be ready to be picked up. Some might say, why not just head over to the service center, but ours is almost an hour drive away. Also, my husband can't just up and leave work for a couple of hours on the random hope that the car will be ready.
Weirdly, we did get an email the same day we dropped the car off saying that these parts were ordered. Interesting that they have ordered a "remanufactured" daughterboard. Here is the list from that email:
- CBL,COAXIAL.50.OHM,100mm.U.FL
Part #: 1010854-00-A
Order Date: May 4, 2021 - MSX VCM, MCU, TEGRA DAUGHTER BOARD REV-A - PROVISIONED (64 GB) - REMANUFACTURED
Part #: 2728212-S0-A
Order Date: May 4, 2021