What would you do?? Dealer issues..

[jayely1]

So I took delivery on MY August 7th. Before I took delivery the service advisor sent me a photo of the a-pillar that needed to be repainted due to a imperfection. He said I can take delivery today and they will schedule to have it repainted at a later date, which I agreed upon.. So I scheduled delivery last Monday the 24th (near 2 full working weeks ago).. I called to get an update on the car and the service advisor said he is unsure as "it's in the body shops hands now"... So I called the body shop and they said that it was scheduled to go in Friday (TODAY) to have the pillar repainted. There was a handful of other issues that will be fixed in house which he mentioned haven't been done yet as well... So my car has literally been just sitting untouched, for nearly 2 weeks while I drive this POS Nissan I have as a loaner!! I'm VERY VERY frustrated they're this unorganized and have no idea how to schedule an appointment.. Not sure if anything can be done but what would you guys do or say?? Absolutely pathetic..

 

[ElectricIAC]

I really worry about what’s become “acceptable” service standards in this new normal.

 

[EnrgyNDpndnce]

Tell them you want a written estimate of how long the work will take (ie 2-4 days) and when they will begin working on your car. Even if they can’t commit to start work for another week or two, that’s ok, as long as they give you a date and stick to it. Explain that this will save Tesla money as well b/c you’d rather drive your imperfect Model Y for the next few weeks than the loaner. Remain firm and polite during the entire conversation. Don’t offer this to them as an option, simply tell them this is what you need. Again firm and POLITE. Being an ahole rarely gets you anywhere, but being a pushover NEVER gets you anywhere. Firm in what you want and polite because you’re dealing with people who are likely overwhelmed and undertrained, so they are doing the best they can. You just have to help them understand you aren’t going to accept the current situation and there’s a better solution here for both parties.

The state of “customer service” at Tesla and our society in general is totally unacceptable to me. Then again, I’m in sales and I truly value good service. That’s why I’d drive 100 miles out of my way to buy a chicken sandwich from Chick-fil-A rather than walk next door to pick up a free one from McDonalds. Service matters.

 

[pt19713]

seems like the normal process and unfortunately us owners are without the car for longer than it should take.

I dropped mine off Tuesday, Aug 25 for paintwork on the due bill (one door panel, nothing major). Sat for several days and finally went to the body shop Friday, August 28. Still a week later and no eta on completion.

 

[IA_TESSIE]

Sounds like we should be denying delivery of these with even minor issues because trying to get it fixed sounds like more of a hassle.

 

[NY_Rob]

Sounds like we should be denying delivery of these with even minor issues because trying to get it fixed sounds like more of a hassle.

Agree, put it right back on Tesla to make it right!

I have already emailed my SA that once my car arrives (Midnight Silver/White interior)... any paint issues will trigger an automatic rejection. He has agreed to send me photos in advance of my visit to pickup the car.