My email to customer service:
1) Price protections and price adjustment refunds are very common in the retail industry, especially within a 30 day period. Why would you want to alienate your early adopters?
2) I deliberated for weeks on whether to buy the performance upgrade package. It was the promise of track mode that finally made the decision for me. At a time when details on the actual content of the upgrade package were scant (we did not have details on the brakes and how they performed, or what changes if any were made to the suspension and motors) I trusted Tesla that the changes were worth my $5,000 and now your actions indicate that they are not.
3) I have yet to receive the carbon fiber spoiler or rear Dual-Motor badging that I paid for... with no estimated arrival time... and are now they are free! Many of us have been patient with Tesla, more understanding and flexible than the customers of other companies.
4) I understand price changes over time. This was too much and too soon. If you expect loyalty from the customers who have funded you the most, a token of appreciation is in order.
1) Price protections and price adjustment refunds are very common in the retail industry, especially within a 30 day period. Why would you want to alienate your early adopters?
2) I deliberated for weeks on whether to buy the performance upgrade package. It was the promise of track mode that finally made the decision for me. At a time when details on the actual content of the upgrade package were scant (we did not have details on the brakes and how they performed, or what changes if any were made to the suspension and motors) I trusted Tesla that the changes were worth my $5,000 and now your actions indicate that they are not.
3) I have yet to receive the carbon fiber spoiler or rear Dual-Motor badging that I paid for... with no estimated arrival time... and are now they are free! Many of us have been patient with Tesla, more understanding and flexible than the customers of other companies.
4) I understand price changes over time. This was too much and too soon. If you expect loyalty from the customers who have funded you the most, a token of appreciation is in order.