Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

What's up with the Queue for Diagnosis at Service Centers?

turtlebud

Member
Feb 22, 2018
71
38
US
Looking for wisdom from those with experience with service centers. Brought my 3 week old CPO in to have a list of things checked out/fixed to my local Tesla Service Center on Tuesday morning. I spoke with them ahead of time to get an idea of how long it would take based on my list and they said probably 2-3 days. When I dropped off, they service advisor was great - went through all my concerns and noted the ones that they would do something about, what they couldn't, and what they'd take a look into. I was content with his responses.

Here's what I don't get - 2 days later, my car is still in the queue for diagnosis. I understand they are busy, but I wonder if there is a better queue system that allows the customer check in their car for service and get an estimate of when to bring it in so that they can drive their car in the meantime. It would have been great if I had use of my car for the past two days and then bring when there's a good chance they'll be able to service it that day (even if it's a day before they get to it). Is that just crazy talk?

Is this just the way things are with busy service centers? If so, that's fine, I just want to have a better idea of what to expect each time I need to bring the car in.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top