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What's up with the Queue for Diagnosis at Service Centers?

Discussion in 'Model S' started by turtlebud, Mar 29, 2018.

  1. turtlebud

    turtlebud Member

    Feb 22, 2018
    Looking for wisdom from those with experience with service centers. Brought my 3 week old CPO in to have a list of things checked out/fixed to my local Tesla Service Center on Tuesday morning. I spoke with them ahead of time to get an idea of how long it would take based on my list and they said probably 2-3 days. When I dropped off, they service advisor was great - went through all my concerns and noted the ones that they would do something about, what they couldn't, and what they'd take a look into. I was content with his responses.

    Here's what I don't get - 2 days later, my car is still in the queue for diagnosis. I understand they are busy, but I wonder if there is a better queue system that allows the customer check in their car for service and get an estimate of when to bring it in so that they can drive their car in the meantime. It would have been great if I had use of my car for the past two days and then bring when there's a good chance they'll be able to service it that day (even if it's a day before they get to it). Is that just crazy talk?

    Is this just the way things are with busy service centers? If so, that's fine, I just want to have a better idea of what to expect each time I need to bring the car in.

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