I've got my brand new model 3 dual motor about 3 weeks ago.
The ruber seals around the Window were not ok (on 3 of the 4 doors). Took it to the service center and they adjusted it. Now it is acceptable.
Then I got a message on my screen "power reduced, front motor disabled". Service center informed me that it is a known software bug and will be fixed with an update. No ETA. Told me to reboot the car, then leave it, lock, come back... That cleared the issue, but it happened again later. Am I supposed to keep doing this every time it happens until I receive a software update, nobody knows when???
Then earlier this week I noticed a crack on the rear glass. Contacted them, sent pictures and I had an appointment for the 11th... They emailed me cancelling my appointment because they don't have the parts and I will need to wait for the parts to get there. Asked for an estimate on when the parts will arrive, didn't get a response yet.
Now this just happened:
I've had several cars in my life and never had so many different problems within less than a month of ownership.
I'm specially not happy with the fact that Tesla doesn't seem to have any obligation to fix any of the issues anytime soon.
My previous cars, I would drop at the shop and they would rush to get it solved and out of their space ASAP.
By telling a client that "you need to wait for the part" or even worse, "you need to wait for a software update", I feel like I will have to live with whatever issues show up for a completely undetermined amount of time, with apparently no consequences.
I really want to support the company and the product, the car drives great, but Tesla is making really hard for me to trust them or the product.
With all that said, I will open yet another service ticket, this time for the camera...
The ruber seals around the Window were not ok (on 3 of the 4 doors). Took it to the service center and they adjusted it. Now it is acceptable.
Then I got a message on my screen "power reduced, front motor disabled". Service center informed me that it is a known software bug and will be fixed with an update. No ETA. Told me to reboot the car, then leave it, lock, come back... That cleared the issue, but it happened again later. Am I supposed to keep doing this every time it happens until I receive a software update, nobody knows when???
Then earlier this week I noticed a crack on the rear glass. Contacted them, sent pictures and I had an appointment for the 11th... They emailed me cancelling my appointment because they don't have the parts and I will need to wait for the parts to get there. Asked for an estimate on when the parts will arrive, didn't get a response yet.
Now this just happened:
I've had several cars in my life and never had so many different problems within less than a month of ownership.
I'm specially not happy with the fact that Tesla doesn't seem to have any obligation to fix any of the issues anytime soon.
My previous cars, I would drop at the shop and they would rush to get it solved and out of their space ASAP.
By telling a client that "you need to wait for the part" or even worse, "you need to wait for a software update", I feel like I will have to live with whatever issues show up for a completely undetermined amount of time, with apparently no consequences.
I really want to support the company and the product, the car drives great, but Tesla is making really hard for me to trust them or the product.
With all that said, I will open yet another service ticket, this time for the camera...