I did my second charge starting at 7% and it only charged to 97% before stopping. I use TeslaFI so it shows what happened. I started at 10pm and it finished at 6:12am. Also, at the top of the page it shows the current charge and the charge limit. Since I drove it after the charging it is now 90% of 100%.Cold soaked battery is almost certainly not the issue then. I'd drop the pack to another low SoC and then charge it back to 100%. If it still shows "complete" when below 100% you probably have an issue with the pack.
I placed a call to Tesla Service and I was told it would be sent to my local service center for review. Also, for those not part of my problem I did my first charge from 1% and it stopped at 99%. My goal was to drain my battery and then charge to 100% and both times it did not charge to 100%,
90 / 100
Home 10:00 PM - 6:12 AM
8 Hours 11 Minutes Start - 7 %
End - 97 % Used - 74.5 kWh
Added - 64.4 kWh 86.4 % Avg Voltage - 238.53V
Max Voltage - 243V Avg Amps - 38.13A
Max Amps - 40A $ 9.69 227.39 8 Hours 30 Minutes 2,376.54
Tesla App Notification: Charging completed at 6:11am with batter at 244 mi. I have it set to miles so I can see my Rated Miles at 100% if it makes it there. My 99% showed 248 mi. At 100% my 75D should be 259 Rated Miles.