I posted the comments below in reply to a potential new owners question on Facebook earlier this evening. I decided to post here to see if anyone here on TMC is having a similar experience. Actually also hoping this is seen by a concerned exec at Tesla and the poor customer service I have received is just an error or a good employee having a bad day.
I live about 100 miles from the nearest service center at Villa Park, Illinois. I owned my Model SP85 for three years with a prepaid ranger service and grew to have great respect for Tesla service. It was flawless. I was so much in love with the car and the company that I ordered a new Model X. I also have 2 Model 3 on order for one of my companies. In spring of 2016 I received my new Model X 90D. A great vehicle! The X has had a few minor warranty issues early on but they were resolved with a quick ranger visit or trip on a trailer back to Villa Park for repairs. Easy no hassle warranty service that every customer would love. That is until recently.....my most recent need for service includes a front passenger door that won't latch closed. (Full disclosure..I am occasionally able to get the door latched, but then it won't open except from the inside). This latch problem along with a few other minor glitches is about to turn me from a Tesla evangelist to a former owner and former stockholder. I am now in my third week waiting for Tesla to transport the car to Villa Park. (Waiting on parts maybe) And I'm now told that I must pay $291 for this warranty service. And, to add insult to injury, I'm told that loaner cars are only available with in 50 miles of a service center. Needless to say, I'm way beyond disappointed and disillusioned with Tesla at this point. The company will be in dire straits soon if this is the path they have chosen. My former Lexus dealer never treated me like this....Sorry for the rant. But buyer beware if you don't live pretty darn close to a rare Tesla service center.
I live about 100 miles from the nearest service center at Villa Park, Illinois. I owned my Model SP85 for three years with a prepaid ranger service and grew to have great respect for Tesla service. It was flawless. I was so much in love with the car and the company that I ordered a new Model X. I also have 2 Model 3 on order for one of my companies. In spring of 2016 I received my new Model X 90D. A great vehicle! The X has had a few minor warranty issues early on but they were resolved with a quick ranger visit or trip on a trailer back to Villa Park for repairs. Easy no hassle warranty service that every customer would love. That is until recently.....my most recent need for service includes a front passenger door that won't latch closed. (Full disclosure..I am occasionally able to get the door latched, but then it won't open except from the inside). This latch problem along with a few other minor glitches is about to turn me from a Tesla evangelist to a former owner and former stockholder. I am now in my third week waiting for Tesla to transport the car to Villa Park. (Waiting on parts maybe) And I'm now told that I must pay $291 for this warranty service. And, to add insult to injury, I'm told that loaner cars are only available with in 50 miles of a service center. Needless to say, I'm way beyond disappointed and disillusioned with Tesla at this point. The company will be in dire straits soon if this is the path they have chosen. My former Lexus dealer never treated me like this....Sorry for the rant. But buyer beware if you don't live pretty darn close to a rare Tesla service center.
