Good to hear they went out of their way to resolve your issue. This is definitely worthy of reporting to NHTSA as a safety complaint, esp. since you've given the automaker a chance to resolve the issue. Before some random anonymous yahoos decide to hit me again w/negative reputation points , see Right front door popped open while driving and Right front door popped open while driving - Page 2 for greater context as to why. And to quote from my post: (I'm now leasing a Leaf and still have the Prius.) And to quote another post: Many vehicles have been recalled for windshield wiper flaws and failures, if you Google quickly for recall windshield wipers. And, this was clearly a safety issue.