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When will I be able to access my Tesla via the Phone App?

Discussion in 'Model X' started by xcell, Jan 17, 2017.

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  1. xcell

    xcell MX Driver

    Joined:
    Aug 23, 2016
    Messages:
    72
    Location:
    Switzerland
    My MX ist still under way to Europe; when will I be able to access her via my Smartphone App?
     
  2. Ramisanders

    Ramisanders Member

    Joined:
    Jul 3, 2016
    Messages:
    85
    Location:
    FLL
    When you take delivery.
     
    • Like x 1
  3. dhelmly

    dhelmly Member

    Joined:
    Sep 5, 2015
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    Location:
    Annapolis, MD 21403
    You service advisor will pair it when you pick your car.
     
  4. jareade

    jareade Supporting Member

    Joined:
    Jan 2, 2017
    Messages:
    340
    Location:
    Driving
    Yep, I picked up my Model S 90D yesterday afternoon. My DS had me log into an iPad and said it would take 10 minutes. It went active while a team member was giving me an orientation of the car.
     
  5. krazineurons

    krazineurons krazineurons

    Joined:
    May 24, 2016
    Messages:
    286
    Location:
    Redmond, wa
    I took delivery last Thursday and it hasnt happened yet. Reached out to support and service advisor and all 3 including myself have reached out to DS but he is MIA. What can I do now?
     
  6. wiredprairie

    wiredprairie Member

    Joined:
    Nov 21, 2016
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    71
    Location:
    Wisconsin, USA
    And even then, it might take several hours after the delivery. Ours wasn't activated via the app until about 5.5 hours after the delivery occurred and we'd left the Tesla location. We were told by a Tesla employee that it may take 8-12 hours.
     
  7. wiredprairie

    wiredprairie Member

    Joined:
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    Location:
    Wisconsin, USA
    I'd strongly suggest you call your local Tesla showroom and ask to speak with the DS manager.
     
    • Like x 2
  8. krazineurons

    krazineurons krazineurons

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    May 24, 2016
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    286
    Location:
    Redmond, wa
    Thanks, Getting on the hammer today.
     
  9. Gremlin

    Gremlin Member

    Joined:
    Jun 3, 2014
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    85
    Location:
    Washington, DC
    George told me during pickup a couple of days, however by the time I got home an hour later, my app saw both cars. I used the switch symbol to point the current car (the same arrows in bottom right to switch screen position in our cars) Other car was traded in.
     
  10. krazineurons

    krazineurons krazineurons

    Joined:
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    Redmond, wa
    I worked with the service manager and got the app working. Honestly It's underwhelming in terms of features it offers. Can't turn on heated steering wheel, can't schedule heating only turn on/off.. Only use would be to know the charging status and when a new update gets out. Perhaps remote unlocking would be something I can use.
     
  11. BizJet

    BizJet Member

    Joined:
    May 19, 2016
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    108
    Location:
    Boston
    Mine was active the next day, but it took a full 20 hours.
     
  12. polymathic

    polymathic Member

    Joined:
    Oct 30, 2016
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    204
    Location:
    Fairfax CA
    The app isn't great, but being able to pre-cool or pre-heat my car, check cabin temp, check charge status, unlock and even drive it without a key is already pretty huge in my book. Get a third party app and you can do even more.
     
  13. krazineurons

    krazineurons krazineurons

    Joined:
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    Location:
    Redmond, wa
    By pre-cool you mean manually turning on climate and setting up the desired temperature sometime before planned departure?

    And how does the car drive without detecting a fob?
     
  14. polymathic

    polymathic Member

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    Location:
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    @krazineurons yes, you can set the temp you wish before getting in the car. It drives fine without a a fob. The only issue is that if you stop the car somewhere without cell reception, you won't be able to start it again. Best to use this only for emergencies.
     
    • Like x 1
  15. ahtlys

    ahtlys Member

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    Dec 8, 2016
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    Location:
    Hudson Valley, NY
    Took about 24 hours after delivery.
     
  16. krazineurons

    krazineurons krazineurons

    Joined:
    May 24, 2016
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    Location:
    Redmond, wa
    Thanks for the info. I wish seat heaters and steering were part of it too.
     
  17. Drone Flyer

    Drone Flyer Member

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    Feb 22, 2016
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    Location:
    Canada
    Mine took a couple of days!
     
  18. polymathic

    polymathic Member

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    Oct 30, 2016
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    Location:
    Fairfax CA
    On my car, it turns on seat heaters to the same settings it was when I left the car. No sure about steering as I don't have the cold package.
     
    • Like x 1
  19. BeesKnees

    BeesKnees Member

    Joined:
    Dec 13, 2016
    Messages:
    78
    Location:
    Oregon
    Can 2 phones and their Tesla apps be paired to the same car? And if so, do they both receive SW alerts and such? If not, what do we tell our SOs?
     
  20. polymathic

    polymathic Member

    Joined:
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    Location:
    Fairfax CA
    Two phones and apps can be paired. They will both get the app notifications. But they must have the same MyTesla login.
     

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