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When you have a service, do you get a courtesy car?

Discussion in 'Model S' started by Taz2020, Jan 17, 2020.

  1. Taz2020

    Taz2020 New Member

    Joined:
    Jan 17, 2020
    Messages:
    1
    Location:
    Cardiff
    I bought the model s a few months ago and has a water leak in the boot. They have booked me in for a service to get it fixed but have not said how long it will take or if you get a courtesy car.

    please help as they are now closed and my appointment is Monday
     
  2. Hugh Mannity

    Hugh Mannity Mediocre Member

    Joined:
    Jul 31, 2014
    Messages:
    1,349
    Location:
    Calgary, AB
    i've had one every time so far - 3 appointments worth
     
  3. GreenT

    GreenT verT

    Joined:
    Mar 14, 2014
    Messages:
    979
    Location:
    France
    5-10 years ago it would be 95% yes.
    Today you're luck if you get Uber vouchers.
     
    • Like x 2
  4. ucmndd

    ucmndd Well-Known Member

    Joined:
    Mar 10, 2016
    Messages:
    6,196
    Location:
    California
    Highly location and situation dependent. There is no fast and firm answer.
     
    • Like x 2
  5. FatherTo1

    FatherTo1 Member

    Joined:
    Mar 7, 2019
    Messages:
    503
    Location:
    California
    At Rocklin, CA SC, I had to take our new S in four times in the first four months. I received a loaner three times and $200 Uber credits the fourth time because they ran out of loaners.
     
  6. Alysashley79

    Alysashley79 Active Member

    Joined:
    Oct 4, 2013
    Messages:
    1,193
    Location:
    Seattle(ish) WA
    I’ve always received transportation. If they don’t have loaners available I’ve been able to get an ICE rental on Tesla. Every single time. Would I prefer a Tesla. Yes. Am I ok with an ICE so I can get around. Yes.
     
  7. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    We've gotten multiple loaners throughout ownership (even when we didn't need one). If they don't have any Tesla loaners available I get an ICE vehicle. I honestly think it depends on your SC and whether or not you're a lucky one. Even if it's a dirty loaner they've given me one.
     
    • Like x 1
  8. aaron0k

    aaron0k Two failed MCU's on a S40 & S70D; both at 84k.

    Joined:
    Apr 1, 2013
    Messages:
    664
    Location:
    -
    Just print out Elon's post from Tesla's Website and give it to them when you show up at the SC.

    I'm sure they'll give you a Roadster... because "few experiences are more sublime than driving a beautiful electric sports car on a road along the ocean or through a forest with the top down on a summer day and hearing only the sounds of nature"... <wink wink>


    Creating the World’s Best Service and Warranty Program

    Creating the World’s Best Service and Warranty Program
    Elon Musk, Chairman, Product Architect & CEO April 26, 2013
    • Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
    • Tesla will seamlessly valet the loaner cars to your location
    Making Service Better Than Invisible

    The best way to experience service is, of course, not to experience service. If your car does need service, then it should be swapped with a car that is ideally better in some or many ways. To this end, Tesla is building a fleet of top of the line Model S loaners. These will not be our basic model – they will be state of the art with all the best features and options.

    Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by $1 per mile driven. If you like the service loaner more than your other car, we will happily trade in your Model S and you may keep the loaner. This ensures that the service fleet is constantly refreshed and gives customers the best optionality.

    For an added bit of fun, customers in most markets will have the choice of taking home one of our Tesla Roadster sports cars when their car is in for service. Few experiences are more sublime than driving a beautiful electric sports car on a road along the ocean or through a forest with the top down on a summer day and hearing only the sounds of nature.

    Valet Service

    Your time is valuable and should not be spent driving to or waiting at our service centers. Tesla is putting in place a valet service, so that your car is seamlessly picked up and replaced with a loaner and then returned as soon as we are done. There is no additional charge for this.​
     
    • Funny x 5
    • Like x 2
  9. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    We were promised all P100D Model S (don't remember if it includes X or not) loaners and that never happened. I think at some point they were doing the valet service pick up & drop off (personally I've never had it done) and I don't think that lasted very long either...So I wouldn't rely on this A) because of its age and B) just because.
     
    • Funny x 1
  10. aaron0k

    aaron0k Two failed MCU's on a S40 & S70D; both at 84k.

    Joined:
    Apr 1, 2013
    Messages:
    664
    Location:
    -
    Indeed. Another Elon promise unfulfilled. They really should remove it from their site.
     
    • Like x 3
  11. fultonpub

    fultonpub Member

    Joined:
    Jan 3, 2020
    Messages:
    16
    Location:
    Denver, NC
    Had my 85d in for service yesterday for first time and was given a p100d. Smiled ear to ear while in ludicrous mode. :)
     
    • Like x 3
  12. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    Consider yourself one of the lucky ones hahaha!! I can't remember the last time they gave me a Performance model while my P100 was in for service.
     
  13. JasJ

    JasJ Member

    Joined:
    Jan 26, 2017
    Messages:
    421
    Location:
    Houston, TX
    Last two loaners I received were P model S locked in CHILL mode - Oh the agony!
     
    • Like x 1
    • Funny x 1
  14. maximizese

    maximizese Member

    Joined:
    Jan 16, 2018
    Messages:
    458
    Location:
    California
    I declined a their offer for a loaner when I took my car in for service for the first time to have the rear defroster fixed. I only live 1.5 miles from the Service Center and I have 3 other vehicles to drive. It took 12 days to get my car back.

    The second time I took my car into service requires a drive unit swap and HV battery contactor replacement. I gladly took their S75D comp'd rental car through Enterprise. Unfortunately 20 minutes before I was to return the loaner, I got sideswiped by a red Mercedes; insurance is pending.
     
  15. Raechris

    Raechris Member

    Joined:
    Nov 21, 2017
    Messages:
    627
    Location:
    Boston
    Yes every time in MA. Once an ice bc they were so busy but sc just reported bringing loaner fleet inside vs using enterprise
     
  16. Kevin Bohacz

    Kevin Bohacz Supporting Member

    Joined:
    Aug 8, 2017
    Messages:
    126
    Location:
    Jacksonville, Florida
    I've had a couple dozen service visits for our 3 cars and always an MS or MX loaner. I've noticed the quality of the loaners have gone down. I used to get less than a year old MS or MX P100D or P90Ds. Now, they are older (many pre-face-lift) and in far poorer condition, sometimes not even cleaned. I've been told more than once the loaners were trade-ins. I know for a fact, my prior MS (2017) is being used as a loaner ;-) I think Tesla is missing a big marketing opportunity here by providing no loaners in some areas of the country, and instead creating a negative news story.
     
    • Like x 1
  17. Jillmark99

    Jillmark99 Member

    Joined:
    Feb 1, 2019
    Messages:
    185
    Location:
    Ontario
    I receive one every time.
     
  18. rory breaker

    rory breaker Member

    Joined:
    Aug 11, 2016
    Messages:
    287
    Location:
    TX
    As said above depends on location and situation.
    Small volume - used to get one every time no questions asked.
    High volume - have to throw a fit to get one
     
    • Like x 1
  19. Shadious

    Shadious Member

    Joined:
    Jan 11, 2018
    Messages:
    374
    Location:
    Florida
    We always get a loaner from our SC. When we bought our Model 3 in August 2018, there were a number of issues that took a while to address. I was polite, but firm in getting those issues addressed. I always ask for a loaner and get it- I wonder if I am flagged as a “problem customer”. LOL
     
    • Funny x 1
  20. Mhoepfin

    Mhoepfin Member

    Joined:
    Mar 18, 2019
    Messages:
    162
    Location:
    Atlanta, GA
    At my SC in Marietta, GA they’ve told me if the repair takes longer than 2 hours you get a loner. Also when I book the appt in the app I ask for a loaner just to be sure. I get amazing service though at my SC.
     
    • Like x 2

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