TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

When you have a service, do you get a courtesy car?

Discussion in 'Model S' started by Taz2020, Jan 17, 2020.

  1. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    A filthy loaner is better than no loaner lol! I knew loaner vehicles were trade-ins but I thought they were in such bad condition that Tesla didn't plan on selling them so they get sent to the fleet of loaners....I've come to believe that Tesla doesn't care about the loaner cars because some of them could use some serious reconditioning. I don't know if this has been discussed before but I'm assuming that the badly beat on loaners go to auction.
     
  2. cookie99

    cookie99 Member

    Joined:
    Mar 14, 2016
    Messages:
    880
    Location:
    California
    in California i think the rule now is Uber credit unless the car needs more than 48 hours. I just took my car in today for yellowing border, and they said it wont be done till monday probably, so they gave me $500 in uber credit
     
  3. Big Toys

    Big Toys Member

    Joined:
    Jan 19, 2019
    Messages:
    555
    Location:
    Florida
    A couple dozen visits for 3 cars? If this was Chevy you'd sell them pronto.
     
  4. JJBOSTON

    JJBOSTON MS Long Range

    Joined:
    Nov 30, 2019
    Messages:
    32
    Location:
    Boston
    I’m in a similar boat - have a early morning drop off at Tesla Watertown MA to sync my TPMs and replace a defective front sensor. I texted them asking your very question - if I’d get a loaner. Response attached. 7B3BB8E1-2ADB-403D-B425-E0076D6FA4A8.jpeg
     
  5. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    Tesla's wasting more money on giving out Uber credits rather than giving out Loaner cars. Such a dummy move.
     
    • Like x 1
  6. Slow2k

    Slow2k Member

    Joined:
    Jan 3, 2020
    Messages:
    28
    Location:
    Detroit
    I dropped my car off the other day at a service center and they gave me a loaner. I was in and out, in under 10mins.
     
  7. 2101Guy

    2101Guy Active Member

    Joined:
    Jan 6, 2020
    Messages:
    1,222
    Location:
    USA
    Had a minor service in Virginia last week. Got a loaner without asking. 4 hours later got a text that the cars was done.
     
  8. cookie99

    cookie99 Member

    Joined:
    Mar 14, 2016
    Messages:
    880
    Location:
    California
    tesla loaners are handled by Enterprise. I bet enterprise charges them atleast $100 a day atleast for the rental. so it could probably be costing them the same?
     
  9. P85DBeast

    P85DBeast Side tEsLa

    Joined:
    Mar 29, 2015
    Messages:
    625
    Location:
    Atlanta, GA
    Go figure. That must be why loaners are always filthy. Enterprise doesn't give a crap about any of their cars and hand them out in any condition. The last 2 times my wife's 85D went in for service she got the SAME 2019 Ford Fusion Titanium both times and both times it was filthy....It did have the "Ready To Go" enterprise sticker thingy in the dashboard so I figured the non-Tesla loaners were from enterprise. I didn't know the Tesla S/X Loaners were from Enterprise as well.
     
  10. Jamesus

    Jamesus Member

    Joined:
    Feb 18, 2019
    Messages:
    61
    Location:
    CA
    At the Costa Mesa SC that’s not the case, They have always provided me a loaner. Also If you kindly ask you could also get an X.
     
  11. gawogre

    gawogre Member

    Joined:
    May 17, 2018
    Messages:
    16
    Location:
    Chicago
    I have visited SC at least 5 times in the past with my MS in Chicago. Always got a loaner, however, I would usually get there in the morning. Later on they might be out of them and only Uber credits available.
     
  12. blkpantha

    blkpantha eddiek69mlw

    Joined:
    Mar 2, 2018
    Messages:
    49
    Location:
    South Carolina
    I have been lucky to always get a Tesla loaner, twice a P100 and one time an X. So far been pleased with SC in Charlotte NC; the distance from my home is not the best though
     
  13. cookie99

    cookie99 Member

    Joined:
    Mar 14, 2016
    Messages:
    880
    Location:
    California
    my car is sitting in costa mesa right now, and i received uber credit... so... my guess is you havent been there in the last month or two
     
  14. Naekuh

    Naekuh Member

    Joined:
    Feb 12, 2018
    Messages:
    400
    Location:
    Los Angeles
    #34 Naekuh, Jan 20, 2020
    Last edited: Jan 20, 2020
    Had to take the uber vouchers twice my car has been in service.

    They never had loaners, but it didnt bother me.
    My commutes are short, and i dont travel to different locations a lot like a soccer dad, so spending it all on uber select or uber black is good enough for me. :T

    But on a different note, when i went to service my parents S600, the advisor asked me up front if i wanted a rental, and they would put me in an E class if i wanted.

    I again opted out and got the uber vouchers, as i hate filling the tank up with gas when you return the car, and i hate the fact its not my car, and i have to be super careful about it.

    I would of assumed Tesla would do the same to a P100D owner, but nope.
    Best cars, Worst non existent service as noted by many.

    Oh i goto the Centinela Service in West Los Angeles, as the Santa Monica Service department is pothole central, and i do not like driving there.
     
    • Like x 1
  15. MrKool

    MrKool Member

    Joined:
    Nov 30, 2019
    Messages:
    146
    Location:
    Virginia
    No loaner option in Fairfax Virginia as well they said they will do Uber vouchers not sure how that works bec my commute is 40 miles one way. My car has 1700 miles and I got the death shudder. The text also said that I can get a loaner out of my own pocket or make other arrangements or cancel the appointment. This is some bull crap.
     
    • Like x 1
  16. aaron0k

    aaron0k Two failed MCU's on a S40 & S70D; both at 84k.

    Joined:
    Apr 1, 2013
    Messages:
    664
    Location:
    -
    Seriously... show them Elon's Blog post regarding loaners. They still have it posted and no other post indicating otherwise... so that makes it valid. Would love to hear how they respond.
     
    • Informative x 1
    • Funny x 1
  17. BulldogsRus

    BulldogsRus Member

    Joined:
    Nov 12, 2018
    Messages:
    608
    Location:
    Boston
    They're making Uber more profitable than themselves! Heck, they're probably inadvertently giving Uber a leg up in the self-driving taxi race, haha!
     
    • Funny x 1
  18. 2101Guy

    2101Guy Active Member

    Joined:
    Jan 6, 2020
    Messages:
    1,222
    Location:
    USA
    guessing it depends on demand. I've heard that the Northern VA area has massive demand for service. Here in small-ish Richmond Va, I overheard the tech saying they have capacity for more work, and suggested to a person who lives here part time and in Nova the other part of the time, to simply schedule their service in Richmond. I've had to schedule two appts recently. Each time there were appointments available within 48 hrs
     
    • Informative x 1
  19. Beemoney

    Beemoney New Member

    Joined:
    Feb 18, 2021
    Messages:
    1
    Location:
    Illinois USA
    I signed up specificly to give my two cents here. In my experience, the loaners are completely situational. With enough lead and communication you can secure a loaner. Within in my family we have the 3 X and I have the Y. I currently have an appointment today to have the heating issue fixed. Within the app you can reach out to the service team to ask questions etc.. I asked if I was going to be able to get a loaner. He told me they will give me an Uber voucher. Heres the key Don't be an ass (should go without saying. I reply that that's a very nice program for certain people. But my situation calls for a vehicle. Can we please figure out how we can secure a loaner. Gentlemen I was talking to told me he would get back to me towards the end of the day so he could see the vehicle list. Happens to be that they're giving me a loaner today. Now my sister has the 3. She was also experiencing a heating issue. She made an appointment but didn't want to wait for it. She just showed up dropped the car off and was surprised there wasn't a loaner for her. They did tell her they would call her and let her know if there was one available the next day..... I guess what I'm getting at is communication the ability to wait is key. Tesla's are not typical cars, they're not typical dealerships and they're not typical service teams. When you want to Tesla there's certain things you are giving up or have to deal with vs a standard car company. The loaner program is one of sometimes many irritating things. But I realized I don't own a car and I own a Tesla and I have to deal with it if I want the privilege of driving one of these things. #IMO
     

    Attached Files:

  20. Bill Price

    Bill Price Member

    Joined:
    Sep 23, 2018
    Messages:
    456
    Location:
    Indianapolis
    What he said..........well almost. I've had my 2018 P100D in for minor service, mostly for door handles that operated like a teenager, only when they wanted to. They have always given me a loaner, P100D, P90D and X90D...........but ALL of them were locked in chill mode. But let me tell you folks, beats the hell out of hoofing it 20 miles back to my house or waiting all day at the SC.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC