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When you have a service, do you get a courtesy car?
- Thread starter Taz2020
- Start date
Hugh Mannity
Mediocre Member
5-10 years ago it would be 95% yes.
Today you're luck if you get Uber vouchers.
ucmndd
Well-Known Member
Highly location and situation dependent. There is no fast and firm answer.
Alysashley79
Active Member
I’ve always received transportation. If they don’t have loaners available I’ve been able to get an ICE rental on Tesla. Every single time. Would I prefer a Tesla. Yes. Am I ok with an ICE so I can get around. Yes.
P85DBeast
Side tEsLa
We've gotten multiple loaners throughout ownership (even when we didn't need one). If they don't have any Tesla loaners available I get an ICE vehicle. I honestly think it depends on your SC and whether or not you're a lucky one. Even if it's a dirty loaner they've given me one.
Just print out Elon's post from Tesla's Website and give it to them when you show up at the SC.
I'm sure they'll give you a Roadster... because "few experiences are more sublime than driving a beautiful electric sports car on a road along the ocean or through a forest with the top down on a summer day and hearing only the sounds of nature"... <wink wink>
Creating the World’s Best Service and Warranty Program
Creating the World’s Best Service and Warranty Program
Elon Musk, Chairman, Product Architect & CEO April 26, 2013
The best way to experience service is, of course, not to experience service. If your car does need service, then it should be swapped with a car that is ideally better in some or many ways. To this end, Tesla is building a fleet of top of the line Model S loaners. These will not be our basic model – they will be state of the art with all the best features and options.
Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by $1 per mile driven. If you like the service loaner more than your other car, we will happily trade in your Model S and you may keep the loaner. This ensures that the service fleet is constantly refreshed and gives customers the best optionality.
For an added bit of fun, customers in most markets will have the choice of taking home one of our Tesla Roadster sports cars when their car is in for service. Few experiences are more sublime than driving a beautiful electric sports car on a road along the ocean or through a forest with the top down on a summer day and hearing only the sounds of nature.
Valet Service
Your time is valuable and should not be spent driving to or waiting at our service centers. Tesla is putting in place a valet service, so that your car is seamlessly picked up and replaced with a loaner and then returned as soon as we are done. There is no additional charge for this.
Elon Musk, Chairman, Product Architect & CEO April 26, 2013
- Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
- Tesla will seamlessly valet the loaner cars to your location
The best way to experience service is, of course, not to experience service. If your car does need service, then it should be swapped with a car that is ideally better in some or many ways. To this end, Tesla is building a fleet of top of the line Model S loaners. These will not be our basic model – they will be state of the art with all the best features and options.
Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by $1 per mile driven. If you like the service loaner more than your other car, we will happily trade in your Model S and you may keep the loaner. This ensures that the service fleet is constantly refreshed and gives customers the best optionality.
For an added bit of fun, customers in most markets will have the choice of taking home one of our Tesla Roadster sports cars when their car is in for service. Few experiences are more sublime than driving a beautiful electric sports car on a road along the ocean or through a forest with the top down on a summer day and hearing only the sounds of nature.
Valet Service
Your time is valuable and should not be spent driving to or waiting at our service centers. Tesla is putting in place a valet service, so that your car is seamlessly picked up and replaced with a loaner and then returned as soon as we are done. There is no additional charge for this.
P85DBeast
Side tEsLa
We were promised all P100D Model S (don't remember if it includes X or not) loaners and that never happened. I think at some point they were doing the valet service pick up & drop off (personally I've never had it done) and I don't think that lasted very long either...So I wouldn't rely on this A) because of its age and B) just because.
Indeed. Another Elon promise unfulfilled. They really should remove it from their site.
Had my 85d in for service yesterday for first time and was given a p100d. Smiled ear to ear while in ludicrous mode. 
P85DBeast
Side tEsLa
Had my 85d in for service yesterday for first time and was given a p100d. Smiled ear to ear while in ludicrous mode.
Consider yourself one of the lucky ones hahaha!! I can't remember the last time they gave me a Performance model while my P100 was in for service.
JasJ
Member
Last two loaners I received were P model S locked in CHILL mode - Oh the agony!
I declined a their offer for a loaner when I took my car in for service for the first time to have the rear defroster fixed. I only live 1.5 miles from the Service Center and I have 3 other vehicles to drive. It took 12 days to get my car back.
The second time I took my car into service requires a drive unit swap and HV battery contactor replacement. I gladly took their S75D comp'd rental car through Enterprise. Unfortunately 20 minutes before I was to return the loaner, I got sideswiped by a red Mercedes; insurance is pending.
The second time I took my car into service requires a drive unit swap and HV battery contactor replacement. I gladly took their S75D comp'd rental car through Enterprise. Unfortunately 20 minutes before I was to return the loaner, I got sideswiped by a red Mercedes; insurance is pending.
Yes every time in MA. Once an ice bc they were so busy but sc just reported bringing loaner fleet inside vs using enterprise
I've had a couple dozen service visits for our 3 cars and always an MS or MX loaner. I've noticed the quality of the loaners have gone down. I used to get less than a year old MS or MX P100D or P90Ds. Now, they are older (many pre-face-lift) and in far poorer condition, sometimes not even cleaned. I've been told more than once the loaners were trade-ins. I know for a fact, my prior MS (2017) is being used as a loaner ;-) I think Tesla is missing a big marketing opportunity here by providing no loaners in some areas of the country, and instead creating a negative news story.
As said above depends on location and situation.
Small volume - used to get one every time no questions asked.
High volume - have to throw a fit to get one
Small volume - used to get one every time no questions asked.
High volume - have to throw a fit to get one
We always get a loaner from our SC. When we bought our Model 3 in August 2018, there were a number of issues that took a while to address. I was polite, but firm in getting those issues addressed. I always ask for a loaner and get it- I wonder if I am flagged as a “problem customer”. LOL
Mhoepfin
Member
At my SC in Marietta, GA they’ve told me if the repair takes longer than 2 hours you get a loner. Also when I book the appt in the app I ask for a loaner just to be sure. I get amazing service though at my SC.
