Teslas lending page says :
After placing your vehicle order, Tesla offers the ability to purchase your vehicle by financing with a Tesla financier.
www.tesla.com
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Making Payments
The amount and due date of your payments is outlined in your Loan Agreement. You can find a copy of your Loan Agreement in the ‘Glovebox’ section of your Tesla Account along with other documents.
You will receive a welcome packet and the first invoice from your lender in the mail with payment information around two to three weeks after taking delivery. Please note that the mailer may be undisclosed and may be easily mistaken as junk mail. Your first payment is due 30 or 45 days from the delivery date depending on your lender and your monthly payment will be due on that same date going forward each month. If your loan is financed with Tesla Finance LLC, you can
make your monthly payment directly from the Tesla app or your Tesla Account. If your loan is financed with one of Tesla’s indirect partners, the payment must be made to the lender from your Loan Agreement.
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Finance Payoff
There are no prepayment penalties associated with Tesla financing and our partners. Please contact your lender directly for payoff details and instructions for remittance.
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Hardship, Delinquency and Additional Support
Please contact your lender directly if you’re having trouble making payments. Your finance contract outlines the name of your lender. You can find a copy of your contract in the ‘Glovebox’ section of your Tesla Account along with other documents.
- BMO Harris Customer Service: (888) 340-2265
- Chase Customer Service: (800) 336-6675
- TD Auto Customer Service: (800) 556-8172
- US Bank Customer Service: (800) 872-2657
- Wells Fargo Customer Service: (800) 289-8004
- Tesla Finance Customer Service: (844) 837-5285 (Option 1)
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Check your contract like it says above, see who your lender is and call them. If its actually "tesla lending" then you likely have to try to get through that number above.