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Where is my S Plaid

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Paid cash over two weeks ago for my Plaid H.P. Twenty-Four hrs. before I'm to pick it up I get a call that my S can't be delivered because of a software update.
PLEASE it takes 19 days for a software D/L? I've called several times and all I get from whoever is that the service department won't release my S. What in heaven is going on?
Does Tesla treat all their customers like crap? Maybe they wait till they get your money first.
 
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