Where is my wall connector?

[bob_p]

We earned a signature black HPWC in June last year. The reward showed up in our app in July. We ordered the HPWC and it showed up sometime in August (and we just got around to installing it yesterday).

It's likely Tesla ran out of stock on the signature black HPWCs, and have to wait to get another manufacturing run. And with the increase of Model 3 deliveries, it's possible they may also have run out of the regular HPWCs - until they can adjust to the increase in new car deliveries.

 

[MorrisonHiker]

We were originally supposed to get our first signature wall connectors in January 2018 but didn't get them until July 2018. We've been due a couple more for the past few months but aren't in any rush since we've already got the garage covered.

If you really need a wall connector, you can contact Tesla and they've been willing to send a regular silver wall connector immediately. You'd lose out on the signature wall connector but could get the charging situation straightened out a lot sooner.

I just got two email notifications from FedEx indicating two 29 lb packages from Newark California will be delivered this Friday!

 

[Fiver]

I just got two email notifications from FedEx indicating two 29 lb packages from Newark California will be delivered this Friday!

Same. At first I thought it was a T shirt I ordered off the SpaceX store, but no shirt weighs 29lbs. After reading your comment I checked and yup! Looks like mine finally shipped also.

 

[efusco]

We earned a signature black HPWC in June last year. The reward showed up in our app in July. We ordered the HPWC and it showed up sometime in August (and we just got around to installing it yesterday).

It's likely Tesla ran out of stock on the signature black HPWCs, and have to wait to get another manufacturing run. And with the increase of Model 3 deliveries, it's possible they may also have run out of the regular HPWCs - until they can adjust to the increase in new car deliveries.

It's probably worth an email asking about it... I did, I got a reply that they were delayed and didn't know when they would ship...and then it arrived in <2 weeks after waiting almost 6 months prior to my email. I think they bump those that enquire up in the queue.

 

[jboy210]

Same. At first I thought it was a T shirt I ordered off the SpaceX store, but no shirt weighs 29lbs. After reading your comment I checked and yup! Looks like mine finally shipped also.

Newark is where they come from, so that is it. Congrats!

 

[NewTMSMan]

I have been waiting over a year for the Signature HPWC. Multiple emails and multiple promises and nothing still.... Never been more frustrated over something that should have been trivial.

 

[MorrisonHiker]

I have been waiting over a year for the Signature HPWC. Multiple emails and multiple promises and nothing still.... Never been more frustrated over something that should have been trivial.

That's an exceptionally long time. Did you claim the wall connector in the app and provide your shipping address? What does the status say in the app for the Signature WC?

 

[NewTMSMan]

That's an exceptionally long time. Did you claim the wall connector in the app and provide your shipping address? What does the status say in the app for the Signature WC?

Yup, right after the delivery cleared, confirmation email for selection dated 11/28/2017.

Status in the App is same as others, shows my address and Available Starting June 2018

 

[theheff]

I referred myself for a Model 3P in September and just took delivery of the wall charger prize this Friday.

 

[MorrisonHiker]

I referred myself for a Model 3P in September and just took delivery of the wall charger prize this Friday.

I was supposed to get two on Friday but FedEx couldn't make it due to the snow. They should be here tomorrow!

 

[theheff]

I was supposed to get two on Friday but FedEx couldn't make it due to the snow. They should be here tomorrow!

The joys of living in beautiful Morrison!

 

[GeorgeSymonds]

It’s amazing they can make cars but can’t deliver referral awards to loyal customers. I’m waiting on 2, one from March 18 status shipping from from June, one still just showing scheduled and has been for months, plus a set of alloys status processing. This should be a trivial thing to do right.

 

[jeffro01]

Mine "signed by Elon" showed up out of the blue last week... Took delivery in late Sept so I was surprise I got it this quickly... Funny enough the app still shows my reward as "scheduled"... Who knows, maybe I'll get another one? LOL

Jeff

 

[NewTMSMan]

After 15 months of waiting finally got Signature HPWC last Friday.

 

[scaesare]

I don't feel bad for my ~7 month wait thus far...

 

[Solarman004]

Mine arrived in Colorado 4 days ago. No shipping notification, just a knock on the door. I had given up hope that I would actually see it.

 

[MorrisonHiker]

Mine arrived in Colorado 4 days ago. No shipping notification, just a knock on the door. I had given up hope that I would actually see it.

Sign up for a free Fedex (and UPS) account and then you'll receive email notifications whenever a package is scheduled to be delivered, no matter who the shipper is. While you might not know the contents, you can sometimes figure it out. I got emails from Fedex on 1/8 that two packages were scheduled to be delivered on 1/11. The emails mentioned the packages were coming from the parts distribution center in Newark, CA and they each weighed 29 pounds so I knew they were both wall connectors. They weren't actually delivered until 1/14 due to the snow on 1/11 but I knew they were on their way.

 

[TexasRat]

Took about 4 months for me. It just randomly showed up outside one day without warning.

 

[nctalkinghead]

At least you guys have a record at Tesla for your HPWC referral. My Tesla account shows 2 referrals and delivered vehicles last November. One referral is from me, the other is a random "Frank" who I don't know anything about. The app shows two of the green bars with a notification that my "next award" is the 21" set of wheels. When I look at the My Rewards screen on the app it only shows the photo in space. I contacted Tesla and had a quick - that's 30 days - response that my account did not show the second referral.